Credit Controller: Master Debt Recovery & Customer Care

Fusion People Ltd; Portsmouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Fusion People Ltd. are seeking a reliable credit control officer to join the Portsmouth team on a temporary basis. You will ensure customers pay on time and handle queries promptly, within a collaborative environment.

Working in a team of eight, you will manage accounts, chase overdue bills, discuss payment options, and generate regular reports. The role is 37 hours per week, Monday to Friday, with potential extension beyond May 2027.

Qualifications

• Experience in credit control and collections, up-to-date knowledge.
• Understanding of billing and invoicing.
• Basic accounting skills and ability to check and match customer accounts.
• Good IT skills, including Microsoft Office and accounts software.

Responsibilities

• Make sure external customers pay what they owe on time and on the agreed terms.
• Follow up customer queries and ensure quick resolution with other teams.
• Manage your group of accounts, check aged debt reports and contact customers about due/overdue bills.
• Discuss payment options with customers and suggest the best collection approach.
• Enter customer billing details accurately in the computer system.
• Take payments over the phone and produce monthly reports.

Skills

Credit control

Accounts receivable

Microsoft Office

Communication skills

Negotiation skills

Tools

Accounts software

Job description

Fusion People Ltd. are seeking a reliable credit control officer to join the Portsmouth team on a temporary basis. You will ensure customers pay on time and handle queries promptly, within a collaborative environment.

Working in a team of eight, you will manage accounts, chase overdue bills, discuss payment options, and generate regular reports. The role is 37 hours per week, Monday to Friday, with potential extension beyond May 2027.