Credit CSM: Growth & Retention Expert

S&P Global Inc.; City of Westminster; Presencial; GBP 55.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Resumo da vaga

S&P Global Market Intelligence's Customer Success Management team supports Risk & Valuation Services, Desktop & Research clients with credit, risk, and financial data. You will own the client experience for key accounts, deepening relationships, accelerating product adoption, and driving sustained growth.

You will collaborate with Account Management, Sales, Product, and Support to deliver strategic programs across Ratings Direct, RVS, and D&R clients, leveraging Salesforce, ChurnZero, and

Qualificações

• 3+ years of client-facing experience in financial services, fintech, or financial data.
• Knowledge of credit markets, credit risk, or financial data products.
• Proven track record growing enterprise client relationships in a SaaS business model.
• Experience with CRM and CS platforms (Salesforce, ChurnZero).

Responsabilidades

• Drive customer success outcomes to increase renewal rates, reduce churn, and improve account health.
• Accelerate product adoption across Capital IQ Pro, Ratings Direct, and Credit Analytics.
• Identify growth opportunities including cross-sell across services.
• Lead cross-functional collaboration with Sales, Product, Support to deliver strategic programmes.
• Champion CS tooling to enhance productivity and engagement.

Conhecimentos

Credit markets

Customer success

Enterprise SaaS

Relationship management

Cross-functional collaboration

Ferramentas

Salesforce

ChurnZero

Descrição da vaga

S&P Global Market Intelligence's Customer Success Management team supports Risk & Valuation Services, Desktop & Research clients with credit, risk, and financial data. You will own the client experience for key accounts, deepening relationships, accelerating product adoption, and driving sustained growth.

You will collaborate with Account Management, Sales, Product, and Support to deliver strategic programs across Ratings Direct, RVS, and D&R clients, leveraging Salesforce, ChurnZero, and