Customer Success Team Lead — Scale Adoption in M&A Deals

S&P Global, Inc.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S&P Global Market Intelligence in London seeks an experienced Customer Success Team Lead to build and manage a high-performing CS team. You will coach managers, set standards, and partner with Product, Sales, Marketing and Account Management to maximize value for clients of the M&A Deals platform.

The role focuses on scalable processes, onboarding, renewal management, and KPI reporting. You will drive adoption, retention and customer satisfaction while ensuring CRM hygiene and data-driven

Qualifications

• Proven experience leading or mentoring Customer Success, Account Management or Client Services teams.
• Strong coaching and people development skills with a passion for helping others succeed.
• Highly organized with excellent time management and prioritization.
• A proactive self-starter who builds new processes and improves existing ones.
• Excellent communication and stakeholder management.
• Strong analytical skills with dashboards and performance metrics.
• Experience with Salesforce, ChurnZero or Outreach.

Responsibilities

• Lead, coach and develop a team of Customer Success Managers.
• Design scalable CS processes, playbooks and templates.
• Own KPIs for engagement, adoption, retention, GRR, NRR and renewals.
• Oversee onboarding, renewal, risk management and CRM hygiene.
• Provide regular updates to senior management with insights.

Skills

Coaching

People development

Time management

Stakeholder management

Analytical mindset

Communication

Tools

Salesforce

ChurnZero

Outreach

Job description

S&P Global Market Intelligence in London seeks an experienced Customer Success Team Lead to build and manage a high-performing CS team. You will coach managers, set standards, and partner with Product, Sales, Marketing and Account Management to maximize value for clients of the M&A Deals platform.

The role focuses on scalable processes, onboarding, renewal management, and KPI reporting. You will drive adoption, retention and customer satisfaction while ensuring CRM hygiene and data-driven