Strategic Credit Customer Success Manager

S&P Global; Greater London; Presencial; GBP 70.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Resumo da vaga

S&P Global Market Intelligence is seeking a Credit Customer Success Manager in London to own the client experience for strategic accounts, driving renewal rates and product adoption across Capital IQ Pro, Ratings Direct and Credit Analytics.

You will deepen client relationships, identify growth opportunities, and collaborate with Sales, Product and Support to deliver high-impact programs. Strong communication skills and credit knowledge are essential.

Qualificações

• 3+ years in a client-facing role within financial services or data sectors.
• Knowledge of credit markets, credit risk, or related data products.
• Proven record of growing enterprise SaaS accounts and reducing churn.
• Experience partnering with Sales, Product and Support to drive programmes.
• Excellent written and verbal communication, including senior stakeholders.

Responsabilidades

• Drive customer success outcomes to increase renewals and reduce churn.
• Accelerate adoption of Capital IQ Pro, Ratings Direct, and Credit Analytics.
• Identify growth opportunities including referrals and cross-sell.
• Map customer journeys and feed product teams with insights.
• Lead cross-functional collaboration across account mgmt, sales, product and support.
• Champion use of Salesforce, ChurnZero and Calendly to enhance engagement.

Conhecimentos

Client-facing

Credit/risk knowledge

Enterprise SaaS

Cross-functional collaboration

Communication skills

Ferramentas

Salesforce

ChurnZero

Calendly

Descrição da vaga

S&P Global Market Intelligence is seeking a Credit Customer Success Manager in London to own the client experience for strategic accounts, driving renewal rates and product adoption across Capital IQ Pro, Ratings Direct and Credit Analytics.

You will deepen client relationships, identify growth opportunities, and collaborate with Sales, Product and Support to deliver high-impact programs. Strong communication skills and credit knowledge are essential.