Creative Senior Account Manager

TN United Kingdom; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

An exciting opportunity awaits as a Senior Creative Account Manager in a dynamic environment. You will be the key liaison for clients, fostering strong relationships and ensuring seamless project execution. This role involves strategic thinking, managing client expectations, and collaborating with creative teams to deliver outstanding results. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact client success and agency growth. If you're passionate about client service and thrive in a fast-paced setting, this is the perfect role for you.

Qualifications

• Proven experience in account management and client relationship building.
• Strong project management skills with attention to detail.

Responsibilities

• Manage client relationships and ensure expectations are met.
• Collaborate with internal teams for smooth project delivery.

Skills

Client Relationship Management

Project Management

Strategic Thinking

Budget Management

Education

Bachelor's Degree in Marketing or Business

Job description

Job Title: Creative Senior Account Manager

Salary: Up to £33k pa

Location: Glasgow

Reference: J3323

Contact: Telephone: [phone]

Job Description:

Fabulous opportunity to join one of our most successful clients.

As a Senior Creative Account Manager, you are responsible for developing strong client relationships and delivering day-to-day support on all client account activity, working in conjunction with the wider business delivery/expertise.

Your responsibility is to ensure that all projects are managed in line with client policies and procedures. You are the pivotal day-to-day contact, liaising with colleagues across various departments including Design, Digital, Studio & Production, trafficking projects through to end delivery.

Working as an integral part of the marketing team, sharing the client’s vision and ethos, and delivering excellent client service.

Key Responsibilities:

1. Client Internal/External:
   • Build, manage, and develop the client relationship to ensure client expectations are fully met.
   • Liaise with all stakeholders daily, develop and write new briefs, and collaborate internally to ensure smooth project management and timely delivery.
   • Manage workflow through Creative, Digital, and Studio & Production teams, providing updates to colleagues and clients.
   • Identify opportunities to contribute to the clients’ strategy.
   • Work with the Account Director to embrace change and offer innovative thinking.
   • Act as a brand ambassador for your clients within the agency.
   • Prepare documentation for client meetings – weekly status, monthly updates, and quarterly reviews.
   • Manage estimating, invoicing, and monthly budget reconciliation accurately.
   • Forecast and plan client spending.
   • Identify and maximize cost-saving opportunities.
   • Identify and introduce new opportunities where appropriate.
   • Develop MI to aid future client planning.
   • Ensure timely and accurate month-end MI and KPI reports are distributed to clients.
2. Strategy and Leadership:
   • Understand competitors and market positioning.
   • Be knowledgeable about the clients’ sector and mindful of strategic changes.
   • Instill a good understanding of business strategy within your team.
   • Share understanding of client accounts with the wider team.
   • Develop Client Development Plans for key clients, identifying new initiatives.
   • Collaborate with the Account Director on delivering additional service lines.
3. People Management:
   • Liaise with the wider Account Management team to ensure resource alignment with client needs, holding regular 1-2-1 meetings with the Account Director.
   • Develop Account Managers to confidently communicate our services to clients.
   • Manage workload effectively, seeking opportunities to grow and develop.
   • Share knowledge and best practices with colleagues and internal departments.
4. Operational:
   • Manage and communicate campaign budgets and timelines.
   • Produce minutes from review meetings and circulate as agreed.
   • Keep clients informed about new developments.
   • Offer proactive advice throughout project delivery.
   • Be flexible in workload and task allocation to meet client demands.
   • Resolve issues, escalating to the Account Director as needed, including contract risks.