Creatio Specialist

Sureserve Group; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Remote work

Life assurance

25 days + Bank holidays

Enhanced parental leave

Sureserve Benefits Hub

Virtual GP service

Employee Assistance Programme

Bike2Work Scheme

EV Car Scheme

Employee engagement events

Job summary

Sureserve Group is seeking a Creatio SME to shape how the business uses its CRM and customer service technology. Join the digital transformation team to optimise the Creatio platform within a busy contact centre environment.

You'll work with stakeholders to translate requirements into practical solutions, guiding ongoing optimisation and driving AI-driven initiatives to enhance customer experiences and operational efficiency. Remote work with occasional travel to national offices is offered.

Qualifications

• Hands-on experience with Creatio CRM (ideally v8.3+).
• Strong CRM and BPA understanding.
• Experience in contact centre or customer service contexts.
• Ability to translate business needs into practical system solutions.

Responsibilities

• Provide expert guidance on using Creatio out-of-the-box functionality.
• Translate business requirements into platform solutions with stakeholders.
• Support optimisation of contact centre processes, journeys and agent workflows.
• Configure and enhance workflows, automation, dashboards and platform features.
• Contribute to digital transformation and AI-driven initiatives to improve CX and efficiency.
• Advise on integrations between Creatio and other systems.
• Support users, troubleshoot issues and drive platform adoption.
• Create functional documentation and share knowledge with colleagues.

Skills

Creatio CRM

CRM

Agile delivery

Stakeholder mgmt

Technical translation

Tools

Creatio

Job description

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Are you an experienced Creatio specialist looking for an opportunity to shape how a business uses its CRM and customer service technology? We're looking for a Creatio SME to join our digital transformation team and play a key role in optimising and evolving our Creatio platform within a busy contact centre environment.

Working closely with internal stakeholders and Business Analysts, you'll act as the go-to expert for Creatio, helping to deliver practical, efficient solutions that maximise the platform's capabilities while minimising unnecessary custom development.

What you'll be doing

• Providing expert guidance on how best to utilise Creatio's out-of-the-box functionality.

• Working with stakeholders to understand business requirements and translate them into effective platform solutions

• Supporting the ongoing optimisation of contact centre processes, customer journeys, and agent workflows

• Configuring and enhancing workflows, automation, dashboards, and other platform features

• Contributing to digital transformation and AI-driven initiatives that improve customer experience and operational efficiency

• Advising on integrations between Creatio and other business systems

• Supporting users across the business, troubleshooting issues and driving platform adoption

• Creating functional documentation and sharing knowledge with colleagues and stakeholders

What we're looking for

• Proven hands‑on experience working with Creatio CRM, ideally version 8.3 or above

• Strong understanding of CRM, business process automation, and workflow optimisation

• Experience supporting or enhancing Creatio within a contact centre or customer service environment

• The ability to translate business needs into practical system solutions

• Strong communication and stakeholder management skills

• Experience working within Agile delivery environments

Desirable Experience

• Knowledge of the latest Creatio 10.x capabilities and features

• Experience implementing AI‑enabled functionality within CRM platforms

• Exposure to self‑service solutions, customer engagement technologies, or demand management initiatives

• Understanding of system integrations and connected platform ecosystems.

Why join us?

This is an exciting opportunity to influence the future direction of a key business platform, working alongside a collaborative team focused on digital transformation and continuous improvement. You'll have the chance to make a real impact by improving customer experiences, streamlining processes, and helping the business get the very best from its investment in Creatio.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary of up to £60,000k per annum

• Remote working with occasional travel to National offices

• Life assurance

• 25 days + Bank holidays (service based increasing holiday scheme)

• Enhanced maternity, paternity, adoption leave and other family friendly policies

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• Bike2Work Scheme

• EV Car Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.