Creatio CRM Developer

VirtueTech Recruitment Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

We are seeking a Creatio CRM Developer for a renewable utilities firm to lead AI implementation on a bespoke Creatio-based platform. You will integrate a new renewable energy communications platform with the existing stack, collaborating with PMs, stakeholders, consultancy partners, and vendor teams to ensure seamless functionality.

Key responsibilities include gathering and validating requirements, designing self-service tools and automation workflows, and driving CX improvements across group

Qualifications

• Hands-on experience deploying CRM platforms, preferably Creatio.
• Strong understanding of contact centre operations, customer journeys and KPIs.
• Experience designing customer self-service tools and automation workflows.
• Proficiency in creating business process models, user stories, and specs.
• Excellent communication and stakeholder management skills.
• Solid knowledge of Creatio CRM, BPM and low-code platforms.
• Strong analytical and problem-solving mindset.

Responsibilities

• Act as the business-facing lead to gather, define and validate requirements for phased Creatio rollout.
• Collaborate with stakeholders to design and deliver self-service tools and automation workflows.
• Engage with internal and external teams to ensure seamless integration and CX improvements.
• Work across multi-business models, supporting digitalisation and AI initiatives.

Skills

Creatio CRM

CRM deployment

Contact centre operations

Customer self-service

Business process modeling

User stories

Functional specifications

Stakeholder management

Low-code automation

Analytical thinking

Tools

Creatio Studio/CRM

Job description

Creatio CRM Developer is needed for a renewable utilities firm; they are going through an automation and digitalisation project. With their continued growth and onboarding new products, they are looking for a CRM Developer to lead the AI implementation onto their bespoke system which is incorporated with Creatio.

You will work on integrating a new Renewable energy communication platform into our client's existing technology stack. This role requires close collaboration with internal project management, external stakeholders, consultancy partners, and the vendor team to ensure seamless integration and functionality.

Paying up to £60,000

Demonstrable knowledge of Creatio Studio/CRM. Key experience dealing with Contact Operation Centers

Responsibilities of this Software Engineer include Act as the business-facing lead in gathering, defining, and validating requirements to support the phased rollout of Creatio across group businesses. This enginner will work with stakeholders to design and deliver self-service solutions (e.g., web forms, portals, automated case creation) that reduce contact volumes and improve CX across the business.

As a Business Analyst working in a Renewable Energy firm, you will gain exposure to multi-business business models and being a conduit between them. Working on a digitalisation at the forefront of AI use within renewables and communication space. This Business Analyst will gain experience in field services, utilities and housing within this role.

Key Skills & Experience:

• Hands-on experience supporting the deployment of CRM platforms - Creatio
• Strong understanding of contact centre operations, customer journeys, and service KPIs.
• Experience in designing and enabling customer self-service tools and automation workflows.
• Proficient in creating business process models, user stories, and functional specifications.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong knowledge of Creatio CRM and BPM, and low-code automation platforms.
• Strong analytical and problem-solving mindset, with the ability to translate needs into practical solutions.