Craft-Focused Customer Advisor (Retail)

Hobbycraft; Crawley; On-site; GBP 7,900 - 9,900; Part time

Benefits offered by this job

33 days holiday pro rata

40% staff discount

Long service awards

Cycle2Work

Discounted gym membership

Volunteer day

Employee Support Programme

Pension scheme

High street discounts

Inclusive working environment

Job summary

Hobbycraft in Crawley is seeking a Customer Advisor to support the Store Management Team in delivering all aspects of store operation and performance. You will help create an inviting, inspirational, customer-focused experience in every interaction.

The role is a fixed-term contract with 12 hours per week. You will work on the shop floor, handling cash and assisting with Click and Collect, stock replenishment and display maintenance.

Qualifications

• Retail experience is desirable.
• Confident communicator delivering outstanding customer service.
• A passion for craft.
• Selling skills are advantageous.
• Stock replenishment experience.

Responsibilities

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
• Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do.
• Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
• Click and Collect – you will be required to assist with the Click and Collect process.
• Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed.

Skills

Retail experience

Communication

Craft passion

Selling skills

Stock replenishment

Job description

Hobbycraft in Crawley is seeking a Customer Advisor to support the Store Management Team in delivering all aspects of store operation and performance. You will help create an inviting, inspirational, customer-focused experience in every interaction.

The role is a fixed-term contract with 12 hours per week. You will work on the shop floor, handling cash and assisting with Click and Collect, stock replenishment and display maintenance.