Customer Advisor - Belfast Boucher

Hobbycraft; Belfast City District; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

40% colleague discount

Long service awards

Discounted gym membership

Charity event days

Employee Support Programme

Pension scheme

High street discounts

Inclusive working environment

Colleague social events

Job summary

Hobbycraft in Belfast is seeking a Customer Advisor to support store operations and deliver an inviting, customer-focused experience. You will work with the Store Management Team to uphold brand values and help customers with crafts and product knowledge.

The role emphasizes excellent communication, reliability, and a passion for craft, with opportunities to engage in stock replenishment, till duties, and Click and Collect processes.

Qualifications

• Customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to work at pace with accuracy.
• Passion for crafts is a plus.

Responsibilities

• Brand ambassador – promote the Hobbycraft brand with a positive, proactive attitude.
• Teamwork – build strong relationships with the team and treat everyone with respect.
• Customer Service – deliver outstanding service and share craft knowledge with customers.
• Change – adapt to change in a positive, proactive way.
• Policies and Procedures – follow company policies and health & safety rules.
• Shop Floor – maintain high standards, replenish stock, and keep displays tidy.
• Cash Handling – operate till and process payments accurately.
• Click and Collect – assist with order pickups.
• Stock Control – minimise stock loss and ensure tagging accuracy.
• Workshops – may host craft workshops.

Skills

Customer service

Communication

Pace & accuracy

Brand ambassador

Self-motivated

Teamwork

Craft demonstration

Job description

As a Customer Advisor at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work

WHY HOBBYCRAFT?

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount, with ad hoc double discount days
• Long service awards to thank you for your time spent with us
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

AREAS OF RESPONSIBILITY

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
• Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
• Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
• Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
• Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
• Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
• Click and Collect - you will be required to assist with the Click and Collect process
• Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
• Workshops – you may be required to host various workshops

WHAT WE’RE LOOKING FOR

Experience

• Retail (or similar) experience is desirable
• A confident communicator who can deliver outstanding customer service
• A passion for craft
• Selling skills are advantageous

Skills

• Comfortable operating within guidelines and polices
• Able to work at pace and with accuracy
• High standards
• Brand ambassador
• Self-motivated
• Being able work confidently on your own or as part of a team
• Able to demonstrate a craft to a high standard is desirable

This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

Customer Advisor - Belfast Boucher • Belfast, UK