Coworking Community Lead & Experience Architect

Spacemade Group; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Dog-friendly office

Birthday half-day

Mental health personal day

Charity/volunteering day

25 days holiday

Wellbeing allowance

Cycle to work scheme

Job summary

Spacemade is seeking a Community Manager for The Strand coworking space. You will lead onsite operations, safety, and member experience, acting as the primary brand ambassador and guardian of the building.

Responsibilities include driving occupancy, managing the service charge, and hosting events to foster a vibrant community. You will report on safety, compliance, and commercial performance while delivering excellent member service.

Qualifications

• Experience in coworking, hospitality, or premium property management with a track record in building operations.
• Solid understanding of health & safety standards and building systems.
• Proficiency with CRM and member data management to drive leads, billing and retention.
• Measured by NPS, occupancy targets, and operational audit scores.

Responsibilities

• Lead onsite operations and safety standards for a premier coworking space.
• Act as sole onsite representative, managing member needs and operational issues.
• Foster a warm, hospitality-driven atmosphere while maintaining service excellence.
• Drive occupancy and revenue through tours, memberships, and events.
• Coordinate with vendors and facilities teams to keep the space in excellent condition.

Skills

Co-working operations

Customer service

Safety awareness

On-site management

Tools

HubSpot

OfficeRnD

Job description

Spacemade is seeking a Community Manager for The Strand coworking space. You will lead onsite operations, safety, and member experience, acting as the primary brand ambassador and guardian of the building.

Responsibilities include driving occupancy, managing the service charge, and hosting events to foster a vibrant community. You will report on safety, compliance, and commercial performance while delivering excellent member service.