Community Manager (not Digital/Marketing) - WC2R 1AT

Spacemade Group; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Dog-friendly office

Birthday half-day

Mental health personal day

Charity/volunteering day

25 days holiday

Wellbeing allowance

Cycle to work scheme

Job summary

Spacemade is seeking a Community Manager for The Strand coworking space. You will lead onsite operations, safety, and member experience, acting as the primary brand ambassador and guardian of the building.

Responsibilities include driving occupancy, managing the service charge, and hosting events to foster a vibrant community. You will report on safety, compliance, and commercial performance while delivering excellent member service.

Qualifications

• Experience in coworking, hospitality, or premium property management with a track record in building operations.
• Solid understanding of health & safety standards and building systems.
• Proficiency with CRM and member data management to drive leads, billing and retention.
• Measured by NPS, occupancy targets, and operational audit scores.

Responsibilities

• Lead onsite operations and safety standards for a premier coworking space.
• Act as sole onsite representative, managing member needs and operational issues.
• Foster a warm, hospitality-driven atmosphere while maintaining service excellence.
• Drive occupancy and revenue through tours, memberships, and events.
• Coordinate with vendors and facilities teams to keep the space in excellent condition.

Skills

Co-working operations

Customer service

Safety awareness

On-site management

Tools

HubSpot

OfficeRnD

Job description

Community Manager - Coworking Office Spaces
Location: The Strand, WC2R 1AT
Salary: £36,000 + Bonus
Hours: Full Time – Monday–Friday (8:30–17:30 or 09:00–18:00)

You don’t just manage a building; you own the experience. Are you ready to lead The Strand's premier workspace?

From operational anchor to architect of connection.

You’ll be the heartbeat and the backbone of The Clement Rooms by Spacemade. This isn't a role where you wait for instructions; as a standalone lead, you are the friendly face of the brand and the operational guardian of the building. At Spacemade, you’ll join a mission to revive the workspace through 1,000,000 meaningful connections. You’ll be responsible for ensuring that while the community flourishes, the operations remain flawless, safe, and commercially sharp.

You will be:

• An Operational Powerhouse: You’re someone who takes pride in a building that runs like clockwork. You have a "building-first" mindset, knowing that a thriving community is built on a foundation of safety and service excellence.

• A Confident Solo Pilot: You thrive on autonomy. As the sole onsite representative, you’re comfortable being the first and last line of defence for every member need and operational challenge.

• A Hospitality-Driven Pro: You understand that Operations includes the human element. You bring warmth, energy, and a thoughtful approach to every interaction.

• A Strategic Growth Engine: You view tours not just as walk-throughs, but as opportunities to showcase a lifestyle, driving the site toward high occupancy.

• An Ultimate Organiser: You have a meticulous eye for detail, whether it’s managing a service charge budget or coordinating a high-impact member event.

Your Focus:

• Operational & Compliance Mastery: You’ll lead on all onsite H&S, fire safety, and compliance standards, ensuring the building is not just beautiful, but 100% compliant and safe.

• Member Lifecycle Ownership: From the first inquiry and tour to the final move-out, you’ll own the member journey, ensuring a seamless experience that boosts retention and drives referrals.

• Facility & Vendor Management: You’ll coordinate external contractors and internal facilities teams to keep the space looking sharp, resolving any issues with speed and precision.

• Commercial Performance: You’ll manage the onsite operational spend and drive revenue through meeting room bookings and membership upgrades.

• Connection by Design: You’ll curate and host events that turn office days into meaningful moments, fostering a rich social fabric within your walls.

Skills & Knowledge:

• The Background: You have demonstrable experience in coworking, hospitality, or premium property management, with a clear track record of managing building operations.

• Safety Savvy: You have a solid understanding of (or a hunger to learn) H&S standards, fire safety, and building systems.

• Tech Literacy: You’re comfortable navigating CRM systems (like HubSpot or OfficeRnD) to manage leads, billing, and member data.

• Success Metrics: You’ll be measured on NPS (Member Satisfaction), Occupancy targets, and Operational Audit scores - knowing that your success directly impacts the Spacemade North Star.

Why work for us?

• A supportive, friendly, hard-working team.
• Quarterly team socials & get-togethers.
• Bring your pooch to work - we are a dog-friendly office.
• Take a half-day on your birthday.
• A mental health personal day.
• One paid charity/volunteering/fundraising day per year.
• Competitive salary and bonus scheme.
• 25 Days holiday per year (excluding Bank Holidays).
• £50 per month wellbeing allowance.
• Cycle to work salary sacrifice scheme £2000

Who we are

At Spacemade, we believe that real-world connections shape our personal and professional journeys in ways unmatched by digital networks and interfaces.

This is why at each of our locations, we foster environments that make your office days feel purposeful and engaging; where mere interactions turn into meaningful connections and opportunities to learn, grow, and succeed together.
We are proud to be a certified BCorp business.

We’re an equal opportunity employer and welcome applicants from all backgrounds. You must have the right to live and work in the UK.