Court Operations & Customer Support Officer (Hybrid)

Ministry of Justice; Leicester Forest East; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Flexible working patterns

Training and development

Job summary

Ministry of Justice is seeking an Operational Support Officer to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves progressing cases, preparing papers, updating records and ensuring smooth court proceedings within a hybrid working setup.

Applicants should demonstrate strong customer service, digital and administrative skills, attention to detail and the ability to multi-task in a fast-paced environment.

Qualifications

• Strong customer service skills in a service-led environment.
• Digital and administrative skills with attention to detail.
• Ability to communicate effectively in person, over the phone, digitally and in writing.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records digitally and accurately.
• Communicating with the public, the judiciary and other agencies.

Skills

Customer service

Administrative skills

Attention to detail

Communication

Teamwork

Job description

Ministry of Justice is seeking an Operational Support Officer to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves progressing cases, preparing papers, updating records and ensuring smooth court proceedings within a hybrid working setup.

Applicants should demonstrate strong customer service, digital and administrative skills, attention to detail and the ability to multi-task in a fast-paced environment.