Courtroom Operations & Public Service Support Officer

Ministry of Justice; Slough; On-site; GBP 23,000 - 31,000; Full time

Job summary

Ministry of Justice – HM Courts & Tribunals Service is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, with the role mainly based in the courtroom to help proceedings run smoothly.

You will work as part of a team, handle papers, update records, communicate with the public and professionals, and support court rooms and hearings.

Qualifications

• Strong customer service skills with the ability to work in a service-led environment.
• Excellent written and verbal communication across diverse audiences.
• Proficient digital and administrative skills with attention to detail.
• Able to organise tasks and manage information securely.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records digitally and accurately.
• Communicate with the public, judiciary, and other court users and agencies.
• Support the smooth running of court proceedings and prepare court/hearing rooms.
• Court usher duties including management of courtroom spaces and proceedings.
• Speak publicly and manage courtroom proceedings when required.

Skills

Customer service

Communication skills

Digital skills

Administrative skills

Job description

Ministry of Justice – HM Courts & Tribunals Service is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, with the role mainly based in the courtroom to help proceedings run smoothly.

You will work as part of a team, handle papers, update records, communicate with the public and professionals, and support court rooms and hearings.