Court & Tribunal Operations Associate

Ministry of Justice; Nottingham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension

Flexible working

Hybrid working

Training and development

Family-friendly policies

Job summary

Ministry of Justice is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, progressing cases through the court system and assisting with hearings and other proceedings. You will work as part of a team to meet performance targets and maintain high service standards.

The role is court-based with hybrid working where possible, typically 37 hours per week, with flexible patterns considered.

Qualifications

• Strong customer service and administrative support to court users.
• Ability to manage and update records accurately and securely.
• Effective communication with the public, judiciary and other agencies.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update digital records and interpret court file information.
• Communicate with the public, judiciary and other court users.
• Support the smooth running of court proceedings and prepare hearing rooms.
• Be the first point of contact for court users when required.

Skills

Customer service

Administration

Record keeping

Communication

Teamwork

Tools

Microsoft Office

Case management systems

Job description

Ministry of Justice is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, progressing cases through the court system and assisting with hearings and other proceedings. You will work as part of a team to meet performance targets and maintain high service standards.

The role is court-based with hybrid working where possible, typically 37 hours per week, with flexible patterns considered.