Courtroom Operations & Customer Service Officer

Ministry of Justice; Reading; On-site; GBP 23,000 - 30,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) in Reading is seeking an Operational Support Officer to provide frontline customer service and administrative support to court users, judiciary and management. The role is primarily based in the courtroom, with duties spanning paper handling, digital record creation and post-court administration.

The ideal candidate will have strong customer service, digital and organisational skills, and the ability to communicate clearly with a range of stakeholders, while

Qualifications

• Strong customer service skills required.
• Excellent digital and administrative skills.
• Effective communication and organisational abilities.
• Resilient and empathetic approach when dealing with sensitive information.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update court records digitally and ensure accuracy.
• Communicate with the public, judiciary, and other stakeholders.
• Support the smooth running of court proceedings and prepare court/hearing rooms.
• Assist with court usher duties and manage courtroom environments when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Organisational skills

Teamwork

Empathy

Job description

HM Courts & Tribunals Service (HMCTS) in Reading is seeking an Operational Support Officer to provide frontline customer service and administrative support to court users, judiciary and management. The role is primarily based in the courtroom, with duties spanning paper handling, digital record creation and post-court administration.

The ideal candidate will have strong customer service, digital and organisational skills, and the ability to communicate clearly with a range of stakeholders, while