Court Administrator

Allscreens Nationwide Ltd; Birkenhead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Parking on site

DBS costs covered

Job summary

Brook Street is recruiting for a Court Administrator (AO) on a temporary basis for Birkenhead County Court. The role is on-site, 37 hours per week, with pay £12.86 per hour rising to £13.25 after 12 weeks and Basic DBS required (costs covered by the hiring process).

You will carry out admin tasks to prepare for hearings, assist users and stakeholders face-to-face, by phone and in writing, and manage case files with care, within data security and performance targets.

Qualifications

• Customer-service mindset with confident communication for varied needs
• Strong administrative accuracy with handling sensitive information
• Ability to follow processes and meet operational standards and targets
• Professional and empathetic communication across multiple contact methods
• Capability to manage competing priorities while staying responsive

Responsibilities

• Carry out administrative tasks to prepare for, facilitate, and conclude hearings
• Support users and stakeholders face-to-face, by telephone, and in writing
• Use service scripts and knowledge articles to signpost the right support
• Follow complaints policies and update records to prevent escalation
• Process work using SOPs to meet performance targets and maintain standards
• Handle case files with accurate data entry and secure information management
• Support jury service tasks including selection, deferral, reassignment, attendance tracking and related expenses
• Assist with listing and scheduling to ensure urgent matters are managed efficiently
• Support enforcement procedures, including financial assessments and reporting

Skills

Customer-service mindset

Administrative accuracy

Process-oriented

Professional empathetic communication

Prioritisation

Job description

Court Administrator (AO) - Booking Validation (Temp)

• Pay: £12.86 per hour, increasing to £13.25 after 12 weeks
• 37 hours per week (Monday-Friday)
• Basic DBS required (Costs covered by the hiring process)
• Parking available on site

Are you at your best when you're organised, calm under pressure, and genuinely helping people? Our Client is hiring for a reputed client in Birkenhead County Court for an AO Temp Booking Validation role starting ASAP. This is an on-site position (5 days a week) where your day-to-day work directly supports smooth access to justice.

What you'll be doing:

• Carry out administrative tasks to prepare for, facilitate, and conclude hearings
• Support users and stakeholders through face-to-face contact, telephone (incoming/outbound), and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost the right support and provide clear, consistent information
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating records as required
• Process work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, helping ensure urgent matters are managed and judicial time is used efficiently
• Support enforcement procedures, including financial assessments and fine collection, and produce basic statistical/financial reports
• Contribute to health and safety operations (e.g., facility checks, issue logging, and governance under team leader guidance)

What you'll bring:

• A customer-service mindset-confident communicating with people who may have specific or complex needs
• Strong administrative accuracy and attention to detail, especially with sensitive information
• Ability to follow processes and keep to operational standards and performance targets
• Professional, empathetic communication across multiple contact methods
• Comfort managing competing priorities while remaining responsive

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.