Court Admin & Customer Support AO — Detail‑Oriented & Calm

Brook Street; Dudley; Vor Ort; GBP 25.000 - 26.000; Vollzeit

Zusammenfassung

Brook Street in Dudley is seeking a Customer Service & Administrative Assistant for a busy Government environment at Dudley Magistrates Court. The role supports multiple courts with process-heavy tasks, focusing on accuracy and clear communication.

You will handle hearings, case files, and stakeholder queries across face-to-face and phone channels, with guidance from service scripts and policy.

Qualifikationen

• Strong customer service skills with the confidence to communicate clearly and empathetically.
• The ability to follow procedures accurately, maintain confidentiality, and handle sensitive information responsibly.
• A methodical approach to administrative work, with attention to detail and a focus on compliance.
• Comfort working across multiple contact channels while staying responsive and professional.

Aufgaben

• Validate and manage day-to-day vacancy and administrative checks to ensure processes are accurate
• Prepare for, facilitate and support a range of hearing administration tasks
• Provide face-to-face and phone support (incoming and outbound), and respond to correspondence in different formats
• Use HMCTS service scripts and knowledge articles to signpost users to the right support and provide clear, consistent guidance-especially for users with specific or complex needs
• Follow complaints policies and procedures, responding promptly where needed to help prevent escalation and keep records up to date
• Support operational requirements by working to standard operating procedures and meeting performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus process expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments, fine collection support, and basic financial/statistical reporting
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance

Kenntnisse

Customer service

Communication

Confidentiality

Administrative tasks

Attention to detail

Jobbeschreibung

Brook Street in Dudley is seeking a Customer Service & Administrative Assistant for a busy Government environment at Dudley Magistrates Court. The role supports multiple courts with process-heavy tasks, focusing on accuracy and clear communication.

You will handle hearings, case files, and stakeholder queries across face-to-face and phone channels, with guidance from service scripts and policy.