Course Officer (REDEPLOYEE APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking an experienced administrator to manage the routine running of one or two MSc Degrees and support other MSc programmes within the portfolio. You will work with the Course Office to manage course processes and support programme activities, providing an efficient service to students and academic staff with the Course Director.

The role may require some evening and weekend work and offers opportunities for international travel; we value customer

Qualifications

• Strong customer service orientation in a busy academic setting.
• Experience with CRM systems and student management tools is desirable.
• Ability to work collaboratively with students, academics and professional staff.

Responsibilities

• Manage the routine running of MSc Degree programmes and support other MSc portfolios.
• Proactively work with the Course Office to manage processes and programme activities.
• Provide an efficient, professional service to students and staff; support the Course Director.

Skills

Customer focus

CRM familiarity

Team collaboration

Education

Experience in MSc administration

Tools

CRM system

VLR (Visual Learning Environment)

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

** Background

– Bayes Business School (formerly Cass) is among the small group of business schools with an established reputation for excellence in both business research and education. Bayes holds the “triple-crown” accreditation from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the European Quality Improvement System (EQUIS). The school and its programmes are consistently ranked among the best in the world.
Bayes is not complacent about its achievements. On the contrary, we will be seeking to significantly develop our research and education and, critically, our engagement with practice. We are conscious that business schools are experiencing disruption in how research is undertaken and disseminated, how education is delivered and what is expected by business and society from a business school.

** Responsibilities

– The successful candidate will be responsible for the routine running of our one or two of our MSc Degrees and supporting the other MSc programmes within the portfolio as and when appropriate. You will proactively work with the Course Office team managing course processes and supporting programme activities.
The role ensures the provision of an efficient and professional service to students and academic staff associated with the course working closely with relevant professional staff and the Course Director.
This role will require some evening and weekend work and has the opportunity for International travel.

** Person Specification

– Working as part of large team within customer focussed environment, the postholder will have customer centred approach, able to build strong relationships with students and academics to nurture them through the programme process as well as being able to work on their own initiative.
A good understanding of working with and managing a CRM system and student Visual Learning Environment (VLR) would be desirable.

Closing date for applications:

4 October 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview and an exercise.
Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions