Courier Service Specialist - On-Site Ops & Delivery Support

evri; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Evri Group in Luton is hiring a Courier Service Specialist to be the on-site champion of the Delivery Unit, ensuring parcels move smoothly, guiding couriers, and ensuring readiness for collection. You will tackle issues, maintain compliance, and drive service excellence across the final mile.

Join a fast-paced, customer-focused team and use your problem-solving skills, strong communication, and attention to detail to keep operations flowing and deliver the great experience Evri promises to

Qualifications

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed model

Operational experience

Problem-solving

Attention to detail

Tools

Service Tracker

Job description

Evri Group in Luton is hiring a Courier Service Specialist to be the on-site champion of the Delivery Unit, ensuring parcels move smoothly, guiding couriers, and ensuring readiness for collection. You will tackle issues, maintain compliance, and drive service excellence across the final mile.

Join a fast-paced, customer-focused team and use your problem-solving skills, strong communication, and attention to detail to keep operations flowing and deliver the great experience Evri promises to