Counter Staff/ Kitchen Porter

Bob & Berts

Dunfermline

Hybrid

GBP 12,000 - 18,000

Part time

10 days ago

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Benefits offered by this job

Staff card 50%

Free hot drinks on shift

Birthday cake

Company pension

Length of service recognition

Career growth opportunities

Job summary

Bob and Berts in Dunfermline is seeking a friendly Counter Assistant/ Kitchen Porter to greet customers, take orders, process payments, and maintain a clean, stocked counter area. You’ll support a fast-paced team and help ensure a positive customer experience.

This part-time role covers 20–30 hours with weekend/early-morning shifts; shifts finish by 6:30pm. Prior retail/food service is helpful but not essential; right to work in the UK is required.

Qualifications

Excellent communication and active listening skills.
Friendly, polite, and professional demeanour.
Ability to work in a fast-paced environment and remain calm under pressure.
Basic numeracy skills for cash handling and POS usage.
Flexibility to work shifts, including weekends.
Previous experience in retail or food service is preferred but not essential.
Ability to stand for extended periods.
Right to work in the UK.

Responsibilities

Greet customers warmly, take food/drink orders accurately, and handle inquiries or complaints with a positive attitude.
Prepare or serve food/drinks and package takeaways quickly to maximize sales and service flow.
Operate the till/POS system, handling cash, credit cards, and providing accurate change and receipts.
Maintain high standards of hygiene and cleanliness at the counter, serving areas, and tables.
Replenish stock, restock self-serve stations, and follow food rotation practices.
Collaborate with kitchen and front of house staff to ensure smooth service, particularly during busy periods.

Skills

Communication

Active listening

Customer service

Teamwork

Professional demeanour

Calm under pressure

Numeracy

Tools

POS system

Job description

Job Title – Counter Assistant/ Kitchen Porter

Store: Bob and Berts - Dunfermline

Job Type:Part-time 20 to 30 hours (incl. weekends/early mornings)

Hours you can actually plan around: Monday to Friday shifts finish by 6.30pm, and weekend shifts finish by 6.30pm— no late-night kitchen closes.

Candidates must exceed the age of 18years old for thisjobroledue tothe mature nature of some duties.

Job Summary

We are looking for a friendly and reliable Counter Assistant/ Kitchen Porterto join our team. As the first point of contact for our customers, you will greet them, take orders, process payments, and ensure they have a positive experience. You will also maintain a clean, organized, and well-stocked counter area.

Key Responsibilities

Customer Service:Greet customers warmly, take food/drink orders accurately, and handle inquiries or complaints with a positive attitude.
Order Management:Prepare or serve food/drinks and package takeaways quickly to maximize sales and service flow.
Cashier Duties:Operate the till/POS system, handling cash, credit cards, and providing accurate change and receipts.
Cleanliness & Safety:Maintain high standards of hygiene and cleanliness at the counter, serving areas, and tables.
Stock Management:Replenish stock, restock self-serve stations, and follow food rotation practices.
Teamwork:Collaborate with kitchen and front of house staff to ensure smooth service, particularly during busy periods.

Required Skills & Qualifications