Trade Counter Sales Assistant - Bristol

dormakaba International Holding AG; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Holiday purchase scheme

Annual Bonus Scheme

Pension scheme

Life Insurance

Medical insurance

Employee assistance program

Employee discount platform

Job summary

dormakaba is seeking a Trade Counter Sales Assistant in Bristol to deliver the best customer experience across in-person, phone and email interactions. You will handle sales orders, returns, quotations, and provide technical advice to customers with a confident, team-oriented attitude.

You will also contact suppliers, chase orders and keep customers updated on prices and availability, while supporting the warehouse during busy periods.

Qualifications

• Math and English required.
• 1-2 years of sales experience preferred.
• Computer literacy required for daily operations.

Responsibilities

• Process sales orders and returns; provide quotations.
• Offer technical advice to customers.
• Handle face-to-face, phone and email communications.
• Contact suppliers, chase orders, and update customers on prices and availability.
• Support warehouse during peak periods.

Skills

Customer service

Face-to-face service

Phone & email communication

Team player

Administrative tasks

Education

Math

English

Tools

Computer literacy

Job description

Position overview

Do you have a knack for customer service, both face to face or over the phone, an eye for detail and the ability to successfully collaborate with others?

Our trade counters team, based in Bristol, support a range of external customers with the supply of parts and systems, dispatching orders and dealing with queries, in person, over the phone and via email.

What you will do

The Trade Counter Sales Assistant is responsible to provide best customer experience. As a Sales Assistant you will be the first point of contact for our customers.

As part of this team, the main responsibilities will include processing sales orders / returns and providing quotations, to offering technical advice to customers. The work is split between the face-to-face work and the phone / email, so you need to be comfortable with all sorts of communication and administration. This needs someone with a confident and capable attitude who is also comfortable with contacting suppliers, order chasing, updating customers with the latest prices and availability.

Lastly this is a collaborative and supportive team. We are after someone who is a real team player, who is happy to help their colleagues such as supporting the warehouse during busy/ holiday periods.

hours of work 8.00am – 5.00pm Mon - Thurs. 8.00am-3pm Fri

What we require

• Education in Math, English
• 1-2 years of sales experience. Computer literate

What we offer

• 25 Days Annual Leave + Bank Holidays
• Boost your holiday to 28 days with our holiday purchase scheme
• AnnualBonus Scheme
• SMART Pension Scheme (You pay 3% we pay 6%)
• 2 x Life Insurance
• Enhanced maternity / Paternity benefits (After qualifying period)
• Medical insurance & medical cash plan (cash help with optical, dental, etc)
• Free employee advice service (wellbeing, legal etc)
• Employee Discount Platform

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.