Branch Assistant (Southampton)

Gerald Summers Ltd; Southampton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Gerald Summers Ltd at Southampton Regional Distribution Centre is seeking a Branch Assistant to support daily operations, assist customers at the Trade Counter, and ensure stock handling is accurate.

You will work across trade counter, warehouse and administrative activities, liaising with suppliers and internal teams to fulfil orders and maintain high service standards for customers.

Qualifications

• Experience in customer-facing role or trade counter
• Strong communication and customer service skills
• Ability to advise customers on products or develop product knowledge
• Attention to detail and accuracy in order processing and stock handling
• Team player with proactive approach to work
• Good organisational skills and basic IT literacy

Responsibilities

• Serve and interact with clients at the Trade Counter with professional service
• Advise customers on product selection, availability and specifications
• Process orders, quotations, returns, and enquiries accurately
• Support customers by telephone, email, and in person
• Pick, pack, and prepare orders for collection, delivery, or dispatch
• Receive, check, and store incoming goods safely and accurately
• Maintain a clean, safe working environment across branch, counter and warehouse
• Assist branch sales by identifying customer needs and promoting products

Skills

Customer service

Communication skills

Stock handling

Basic IT skills

Teamwork

Job description

Branch Assistant Required at Southampton Regional Distribution Centre

Vacancy added: 29/06/2026

Location: Test Valley Business Centre, 20-21 Test Ln, Southampton SO16 9JW

A vacancy has arisen at our busy regional distribution centre in Southampton for a Branch Assistant. The position will be suited to an inspired individual who is looking to further their career within this specialist industry. The role would include dealing with telephone enquiries and orders from our existing customer base and delivering daily orders to customers.

To support the day-to-day operations of the branch, ensuring excellent customer service, efficient stock handling, and smooth support across trade counter, warehouse, and administrative activities. A key part of the role will involve interacting with clients at the Trade Counter and advising them on suitable products to meet their requirements.

The Successful Applicant Would Be Responsible For

• Serve and interact with clients at the Trade Counter, providing a professional, helpful, and knowledgeable service.
• Advise customers on product selection, availability, specifications, and suitable alternatives where appropriate.
• Process customer orders, quotations, returns, and enquiries accurately and efficiently.
• Support customers by telephone, email, and in person, ensuring queries are handled promptly.
• Pick, pack, and prepare orders for collection, delivery, or dispatch.
• Receive, check, and put away incoming goods, ensuring stock is stored safely and accurately.
• Maintain a clean, tidy, and safe working environment in the branch, trade counter, and warehouse areas.
• Support branch sales activity by identifying customer needs and promoting relevant products and services.
• Liaise with suppliers, internal teams, and customers to ensure timely fulfilment of orders.
• Operate branch systems and complete required paperwork in line with company procedures.
• Follow all health and safety requirements, including safe manual handling and use of equipment.
• Undertake any other reasonable duties required to support the effective running of the branch.

Experience (and/or) Qualifications Required

• Previous experience in a customer-facing, trade counter, warehouse, branch, or sales support role.
• Strong communication and customer service skills.
• Ability to advise customers confidently on products, or willingness to develop product knowledge.
• Good attention to detail and accuracy when processing orders and handling stock.
• Ability to work as part of a team and support colleagues across branch activities.
• Good organisational skills and a proactive approach to work.
• Basic IT skills and ability to use order processing or stock systems.

Desirable Skills

• Experience within industrial supplies, bearings, power transmission, engineering products, or a similar trade environment.
• Forklift truck licence or willingness to obtain one.
• Knowledge of stock control and warehouse procedures.
• Experience handling customer quotations and sales enquiries.

Salary and benefits package is negotiable and will be discussed at interview level, taking into consideration level of experience. Working pattern is 40 hours per week.