Prestige Beauty Counter Manager & Team Coach

Estée Lauder Companies; Reading; On-site; GBP 32,000 - 42,000; Full time

Job summary

Estée Lauder Companies in the United Kingdom is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, delivering outstanding service and achieving sales and operational targets. You will coach, motivate and manage day-to-day store performance, driving customer engagement and brand standards.

The role requires proven leadership in a fast-paced retail environment, with strong communication, strategic planning and the ability to execute in-store events and initiatives

Qualifications

• Effective verbal and written communication; excellent interpersonal skills.
• Strong customer service skills; able to win people over.
• Leadership and ability to coach and develop a team.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Proficient with computerised systems including Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Coordinate in-store events and manage customer relationship activities.
• Collaborate with store leadership to drive performance and standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Leadership

Team development

Goal oriented

Mentoring

Negotiation

Attention to detail

Autonomy

Networking

Discretion

Education

Retail experience (store-level)

Tools

Microsoft Excel

Email systems

Job description

Estée Lauder Companies in the United Kingdom is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, delivering outstanding service and achieving sales and operational targets. You will coach, motivate and manage day-to-day store performance, driving customer engagement and brand standards.

The role requires proven leadership in a fast-paced retail environment, with strong communication, strategic planning and the ability to execute in-store events and initiatives