Lead Counter Manager: Drive Sales & Customer Experience

Estée Lauder Companies; Chester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Estée Lauder Companies in United Kingdom is seeking a dynamic Counter Manager to lead and develop our team of Sales Associates, driving sales, service and store operations to achieve targets. You will coach staff, plan and execute agile business plans, recruit and retain customers, and manage relationships with clients through events and CRM initiatives.

The role requires proven leadership, coaching and business management skills in a fast-paced retail environment, with a view to long-term

Qualifications

• Effective verbal and written communication skills; excellent interpersonal skills
• Quality customer service skills; ability to win people over
• Results driven with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected
• Senses others' development needs and supports their growth
• Anticipates, recognises, and meets customers' needs
• Handles difficult customer service situations with diplomacy and tact
• Guides performance of others while holding them accountable
• Cultivates and maintains informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• Ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality and discretion when dealing with people
• Retail sales experience and team leadership experience
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of computerised systems including email and Excel

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets
• Create and execute an agile business plan to recruit and retain customers
• Drive customer relationship management and in-store events
• Provide leadership for front-line marketing and business planning
• Progress career development paths for store team and share best practices
• Collaborate with store leadership to achieve store objectives and maintain standards

Skills

Leadership

Coaching

Customer service

Communication

Teamwork

Problem solving

Organization

Financial planning

Tools

Microsoft Excel

Email

Job description

Estée Lauder Companies in United Kingdom is seeking a dynamic Counter Manager to lead and develop our team of Sales Associates, driving sales, service and store operations to achieve targets. You will coach staff, plan and execute agile business plans, recruit and retain customers, and manage relationships with clients through events and CRM initiatives.

The role requires proven leadership, coaching and business management skills in a fast-paced retail environment, with a view to long-term