Clinical Care Coordinator

Pharmacyupdate; Greater London; Hybrid; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Pharmacyupdate is seeking a dedicated Care Coordinator to ensure each young person's care is planned, delivered, recorded and reviewed in line with their care plan and regulatory requirements. You will be the main point of coordination between the placement team, the Placement Manager and external professionals.

You will coordinate day-to-day placements, monitor staffing and safety checks, support multi‑agency meetings and maintain accurate records in line with CQC and GDPR policies.

Qualifikationen

• Experience in health & social care administration or care coordination.
• Understanding of CQC-regulated services.
• Strong organisational and administrative skills.
• High level of attention to detail and accuracy.
• Confident communicator (written and verbal).
• Experience in mental health or children and young people’s services.
• Familiarity with rota management and referral tracking.
• Experience supporting governance, auditing or compliance processes.
• Level 3 qualification in Health & Social Care or Business Administration.

Aufgaben

• Coordinate the day-to-day running of allocated placements, including routines, appointments and transport.
• Ensure staff have access to care plans, risk assessments, behaviour support plans and placement plans are current and followed.
• Monitor staffing levels and report gaps; arrange cover through CAMHS professionals or Lime Staffing Agency.
• Ensure all staff, including agency staff, have completed safer recruitment checks and placement induction.
• Provide feedback on staff performance, suitability and fit with young people to inform recruitment and matching decisions.
• Act as a secondary point contact for social workers, IROs, commissioners, ICBs and clinical teams.
• Prepare for and attend LAC reviews, professionals' meetings and multi-agency meetings; follow up actions.
• Provide accurate updates, reports and incident notifications to placing authorities.
• Support contact arrangements with families in line with the care plan and court orders.
• Give day-to-day guidance to support staff and share information on needs and plans.
• Contribute to staff supervision, team meetings and debriefs after incidents.
• Identify training needs and raise with the Clinical and Placement Manager.
• Act as first point of contact via the main phone line; monitor call handling expectations.
• Create, manage and moderate staff WhatsApp groups for internal communication.
• Support governance processes: document collation, tracking and auditing.
• Maintain accurate records in line with CQC, GDPR and policy.
• Take minutes during governance meetings and circulate to Group Head of Governance.
• Collate and track actions from meetings and ensure follow-up.
• In charge of CQC Action Plan and chasing updates.
• Distribute Governance data and Lesson Learned newsletters per CQC regulations.
• Maintain Board to floor policy.
• Manage purchase orders and support cost control.

Ausbildung

Level 3 qualification in Health & Social Care or Business Administration

Tools

Microsoft 365

Digital care platforms

Jobbeschreibung

The Care Coordinator makes sure each young person's care is planned, delivered, recorded and reviewed in line with their care plan, placement agreement and regulatory requirements.

You will be the main point of coordination between the placement team, the Placement Manager and external professionals. You will keep placements organised, compliant and focused on the young person's needs, so that the Placement and Clinical Service Managers have an accurate, current picture of every placement.

Key Responsibilities

Placement Co-Ordination

Coordinate the day-to-day running of allocated placements, including routines, appointments and transport, and work with the Internal Recruiter / Operations Coordinator on staffing and rotas.

Support the managers with new placements from referral through to admission, including gathering referral information and pre-placement planning. Agree the staffing requirement with the Internal Recruiter / Operations Coordinator so the team is recruited, checked and inducted before the young person arrives.

Make sure staff have access to care plans, risk assessments, behaviour support plans and placement plans are in place, current and followed by staff.

Monitor staffing levels against the agreed ratios for each placement and report gaps to the Internal Recruiter / Operations Coordinator, who arranges cover through CAMHS Professionals or, where needed, Lime Staffing Agency.

Confirm with the Internal Recruiter / Operations Coordinator that all staff, including agency staff, have completed safer recruitment checks and placement induction before working on shift.

Give the Internal Recruiter / Operations Coordinator feedback on staff performance, suitability and fit with individual young people to inform recruitment and matching decisions.

Identify early signs of placement instability and escalateto the Placement Manager.

Working with professionals and families

Act as a Secondary point contact for social workers, Independent Reviewing Officers (IROs), commissioners, ICBs and clinical teams.

Prepare for and attend LAC reviews, professionals' meetings, strategy meetings and multi-agency meetings, and follow up on agreed actions.

Provide accurate and timely updates, reports and incident notifications to placing authorities.

Support contact arrangements with families in line with the care plan and any court orders.

Staff support

Give day-to-day guidance and direction to support staff and team leaders on placement.

Share information about each young person's needs, risks and plans so staff can give consistent care.

Contribute to staff supervision, team meetings and debriefs after incidents.

Identify training needs and raise them with both the Clinical and Placement Manager.

Communication & Telephone Management

Act as a first point of contact via the main phone line, responding professionally and promptly

Monitor call handling expectations (where tracking is enabled), aiming to meet agreed response standards

Create, manage and moderate staff WhatsApp groups to ensure clear and consistent internal communication

Governance, Compliance & Quality Support

Support compliance processes as required, including document collation, tracking and auditing

Maintain accurate records in line with CQC, GDPR and organisational policy

Take minutes during clinical review or governance meetings and circulate them to the Group Head of Governance, Quality and Safeguarding

Collate and track actions arising from meetings, ensuring follow-up and evidence storage

In charge of CQC Action Plan, ensuring all actions are taken from all meetings and chasing updates

Ensuring Governance data and Lesson Learned newsletters are distributed accurately as per the CQC regulations

Maintain the Board to floor policy

Manage purchase orders in line with organisational processes

Support cost control and accountability through accurate record-keeping

Person Specification

Experience in health & social care administration or care coordination.

Understanding of CQC-regulated services.

Strong organisational and administrative skills.

High level of attention to detail and accuracy.

Confident communicator (written and verbal).

Competent with IT systems, Microsoft 365 and digital care platforms.

Experience in mental health or children and young people s services.

Familiarity with rota management and referral tracking.

Experience supporting governance, auditing or compliance processes.

Level 3 qualification in Health & Social Care or Business Administration.

Values & Behaviours

Commitment to safe, high-quality, person-centred care.

Professional, reliable and accountable.

Proactive problem-solver.

Aligns with organisational values and promotes continuous improvement.