Counselling Coordinator

Change Grow Live; Lancashire; Hybrid; GBP 36,000 - 38,000; Part time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & funded learning

Contributory pension

Wellbeing resources

25 days annual leave + bank holidays (

Refer a Friend scheme

Job summary

Change Grow Live in the UK is seeking a passionate Counselling Coordinator to lead and develop a trauma-informed counselling service, recruiting and supporting volunteer and student counsellors and ensuring the highest quality care for service users.

You will oversee referrals, manage allocations, provide direct counselling when needed, and lead supervision and training. Working with the leadership team, you’ll drive service improvements while upholding safeguarding and ethical standards.

Qualifications

• Minimum Level 4 counselling qualification; working toward BACP accreditation.
• Diploma Level 4+ with four years post-qualified experience.
• Working toward a diploma in Therapeutic Counselling Supervision aligned with BACP principles.
• Knowledge of CBT, TA, and person-centred approaches.
• Proven leadership skills.
• Ability to train counselling students and volunteers to support service users with various interventions.

Responsibilities

• Oversee delivery of high-quality counselling services.
• Recruit, train and manage counsellors; provide supervision and appraisal.
• Review referrals, assess suitability, allocate clients; provide direct counselling.
• Engage in clinical supervision per BACP/UKCP ethics.
• Identify training needs and participate in supervision and appraisal.
• Collaborate with leadership to improve service; promote trauma-informed care.
• Lead on recruitment/training of volunteers and counselling students.
• Support and supervise volunteers; ensure paperwork; develop service.

Skills

Counselling qualification

BACP accreditation

Leadership skills

Training volunteers

CBT knowledge

TA knowledge

Person-Centred approaches

Education

Diploma Level 4+ in Counselling

BACP accreditation in progress

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are looking for a passionate and dedicated Counselling Coordinator to be part of an established service developing and delivering counselling interventions. A key part of this role is recruiting and supporting volunteer and student counsellors as part of our community substance misuse provision, ensuring that psychological perspectives are central to everyone’s thinking.

You will support the empowerment of teams and individuals to increase knowledge, skills, and professional confidence around the needs of the people who access our services. Through consultancy, reflective practice, training, and clinical case management, you will help the wider team create an innovative and effective trauma-informed service.

Location: Hybrid with travel throughout Lancashire required

Hours: Part Time, 30 hours per week

Contract Type: Fixed Term Contract until 31st March 2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

Key Responsibilities:

• Service Coordination: Oversee the delivery of high-quality counselling services.
• Team Management: Recruit, train, and manage a team of counsellors, ensuring they are supported and their work is monitored.
• Therapeutic Oversight: Review all referrals, conduct assessments to determine suitability for counselling, and manage client allocations. You will also provide direct counselling services as part of your role.
• Clinical Supervision: Engage in clinical supervision according to the BACP/UKCP ethical framework.
• Professional Development: Take responsibility for personal development, identifying training needs, and participating in regular supervision and appraisal.
• Leadership: Collaborate with the wider leadership team to identify areas for improvement and champion a trauma-informed approach to care.

Role-specific Responsibilities:

This post-holder will be directly managed by the local Service Manager, and will be responsible for fulfilling the following duties:

Leadership of Volunteers

• Recruitment and Training: Lead on a rolling cycle of recruitment and training of volunteer counsellors and counselling students, ensuring that all counsellors and students meet agreed minimum criteria and work to ethical and professional standards.
• Support and Supervision: Ensure that all counselling students and volunteer counsellors receive high-quality induction, training, clinical supervision, ongoing support, and appraisal. Complete course-related paperwork and reports.
• Service Development: Work with line managers to support and develop the Counselling Service.
• Advocacy: Promote the value and efficacy of counselling volunteering across the partnership and externally.
• Innovation: Identify new opportunities for counselling volunteering roles within the service and the organisation.
• Compliance: Ensure that counselling students and volunteers adhere to CGL policies and procedures, with a particular focus on safeguarding, case management, and information security.

About you:

• Professional Level 4 (minimum) Counselling Qualification and working towards BACP accreditation Qualified at Level 4* diploma (or above) with four years of post-qualified experience
• Working towards a diploma in Therapeutic Counselling Supervision or equivalent that adheres to BACP ethical principles
• An excellent knowledge of a wide range of therapeutic approaches including CBT, TA, and Person-Centred approaches
• Proven leadership skills
• Ability to train counselling students and volunteers to support service users utilising a variety of interventions

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

27/9/2026