Counselling Coordinator

Change Grow Live; Greater London; On-site; GBP 36,000 - 38,000; Part time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & development

Pension scheme

Annual leave 25 days + bank holidays

Job summary

Change Grow Live is seeking a part-time Counselling Coordinator in Dagenham, responsible for coordinating counselling services and leading a team of volunteers and student counsellors. You will ensure clinical supervision, referral reviews, and trauma-informed practice across the service.

The role requires a Level 4 counselling qualification and progression toward BACP accreditation, with strong leadership and training capabilities to develop staff and volunteers.

Qualifications

• Professional Level 4 counselling qualification with post-qualified experience.
• Knowledge of CBT, TA and person-centred approaches.
• Leadership and training ability for volunteers and students.

Responsibilities

• Oversee delivery of high-quality counselling services.
• Recruit, train and manage a team of counsellors.
• Provide clinical supervision and assess referrals.
• Support service development and safeguarding adherence.
• Lead volunteering recruitment, training and supervision.

Skills

Counselling qualification

Therapeutic supervision diploma

CBT

TA

Person-Centred approaches

Leadership skills

Train counselling students/volunteers

Education

Professional Level 4 Counselling Qualification

Diploma in Therapeutic Counselling Supervision

Job description

Overview

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are looking for a passionate and dedicatedCounselling Coordinatorto be part of an established service developing and delivering counselling interventions. A key part of this role is recruiting and supporting volunteer and student counsellors as part of our community substance misuse provision, ensuring that psychological perspectives are central to everyone’s thinking.

You will support the empowerment of teams and individuals to increase knowledge, skills, and professional confidence around the needs of the people who access our services. Through consultancy, reflective practice, training, and clinical case management, you will help the wider team create an innovative and effective trauma-informed service.

Location: Dagenham

Hours: Part Time, 22.5 hours per week

Contract Type: Permanent

Responsibilities

Key Responsibilities:

• Service Coordination: Oversee the delivery of high-quality counselling services.
• Team Management: Recruit, train, and manage a team of counsellors, ensuring they are supported and their work is monitored.
• Therapeutic Oversight: Review all referrals, conduct assessments to determine suitability for counselling, and manage client allocations. You will also provide direct counselling services as part of your role.
• Clinical Supervision: Engage in clinical supervision according to the BACP/UKCP ethical framework.
• Professional Development: Take responsibility for personal development, identifying training needs, and participating in regular supervision and appraisal.
• Leadership: Collaborate with the wider leadership team to identify areas for improvement and champion a trauma-informed approach to care.

Role-specific Responsibilities:

This post-holder will be directly managed by the local Service Manager, and will be responsible for fulfilling the following duties:

Leadership of Volunteers:

• Recruitment and Training: Lead on a rolling cycle of recruitment and training of volunteer counsellors and counselling students, ensuring that all counsellors and students meet agreed minimum criteria and work to ethical and professional standards.
• Support and Supervision: Ensure that all counselling students and volunteer counsellors receive high-quality induction, training, clinical supervision, ongoing support, and appraisal. Complete course-related paperwork and reports.
• Service Development: Work with line managers to support and develop the Counselling Service.
• Advocacy: Promote the value and efficacy of counselling volunteering across the partnership and externally.
• Innovation: Identify new opportunities for counselling volunteering roles within the service and the organisation.
• Compliance: Ensure that counselling students and volunteers adhere to CGL policies and procedures, with a particular focus on safeguarding, case management, and information security.

About you:

• Professional Level 4 (minimum) Counselling Qualification and working towards BACP accreditation Qualified at Level 4* diploma (or above) with four years of post-qualified experience
• Working towards a diploma in Therapeutic Counselling Supervision or equivalent that adheres to BACP ethical principles
• An excellent knowledge of a wide range of therapeutic approaches including CBT, TA, and Person-Centred approaches
• Proven leadership skills
• Ability to train counselling students and volunteers to support service users utilising a variety of interventions

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Jane Lee | [e-mail] | 07584386739This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

Closing Date

28/9/2026