Council Tax & Revenues Admin Assistant

Carrington Blake Recruitment; Ewloe; On-site; GBP 15,000 - 21,000; Full time

Job summary

Carrington Blake Recruitment is seeking an Office-based administrator to support the Revenues service in Wales. You will maintain customer accounts, process Council Tax and Business Rates transactions, and handle routine enquiries.

You'll update databases, run reports, and assist with system testing and documentation. Strong IT skills, confidentiality, and attention to detail are essential for this busy role.

Working hours are Monday to Friday, with standard office hours.

Qualifications

• GCSE English/Welsh and Maths at grades A-C or equivalent.
• Strong IT skills and experience working with computerized systems.
• Good knowledge of databases and Microsoft/Windows-based software.
• Experience working in a busy office environment.
• Experience dealing with routine customer enquiries.
• Understanding of confidentiality and Data Protection requirements.
• Ability to manage and manipulate system information accurately.
• Strong communication, teamwork and customer-service skills.
• Ability to use initiative, exercise sound judgement and find practical solutions.

Responsibilities

• Process Council Tax and Business Rates payments, amendments and Direct Debits.
• Update and maintain customer records and computerised databases.
• Respond to routine customer enquiries by phone and in writing.
• Process and index incoming documents using document management systems.
• Run system reports and prepare data into clear, usable formats.
• Complete reconciliations and investigate payment or account discrepancies.
• Support system testing, updates and troubleshooting.
• Liaise with IT, software suppliers and internal departments to resolve system issues.
• Maintain spreadsheets, databases, guidance notes and service documentation.
• Process purchase orders and invoices.

Skills

Data entry

Microsoft Windows

Databases

Data protection

Communication skills

Teamwork

Confidentiality

Attention to detail

Office software

Education

GCSE English/Maths A-C

Tools

Revenues & Benefits system

Job description

Carrington Blake Recruitment is seeking an Office-based administrator to support the Revenues service in Wales. You will maintain customer accounts, process Council Tax and Business Rates transactions, and handle routine enquiries.

You'll update databases, run reports, and assist with system testing and documentation. Strong IT skills, confidentiality, and attention to detail are essential for this busy role.

Working hours are Monday to Friday, with standard office hours.