Council Tax Advisor: Modern, Customer-Focused Billing

Exeter City Council; Exeter; On-site; GBP 23,000 - 32,000; Full time

Job summary

Exeter City Council is seeking a customer-focused Council Tax professional to ensure accurate billing, collection and recovery in line with legislation. You will handle liability decisions, refunds, and payment arrangements while maximising income and providing a high-quality customer experience.

The role involves handling customer enquiries across multiple channels, supporting continuous service improvement, and contributing to a modernised local taxation service.

Job description

Exeter City Council is seeking a customer-focused Council Tax professional to ensure accurate billing, collection and recovery in line with legislation. You will handle liability decisions, refunds, and payment arrangements while maximising income and providing a high-quality customer experience.

The role involves handling customer enquiries across multiple channels, supporting continuous service improvement, and contributing to a modernised local taxation service.