Remote Council Tax Recovery Expert

Essential Employment; Slough; Remote; GBP 30,000 - 33,000; Full time

Job summary

Essential Employment is recruiting a Council Tax Recovery Officer for a remote role with a PAYE contract. You will handle billing and systems administration, exemptions, and recovery processes while supporting residents with flexible debt solutions.

Responsibilities include pursuing arrears via reminders and court actions, negotiating Direct Debits, and coordinating with enforcement agents. The role offers £22.05 per hour PAYE on a full-time temporary basis.

Responsibilities

• Billing & Systems Administration: Maintain the local authority’s database by processing change-of-address notifications, updating tenancy details, and calculating correct pro-rata bills.
• Exemptions & Reductions: Assess eligibility and apply complex Council Tax Support schemes, single-person discounts, student exemptions, and severe mental impairment disregards.
• Debt Recovery & Enforcement: Monitor accounts in arrears and progress them through statutory recovery stages, including reminders, final notices, and the issuance of court summonses and Liability Order.
• Payment Negotiation: Conduct inbound and outbound calls to negotiate sustainable payment arrangements, clear back-arrears, and actively set up Direct Debits.
• Vulnerability & Welfare Support: Identify signs of financial vulnerability, apply local hardship policies, and signpost struggling residents to debt advice charities.
• Attachment of Earnings & Benefits: Initiate and administer statutory Attachment of Earnings Orders (AEOs) and Deductions from Benefits (DWP) to secure direct payment from employment or state welfare.
• Charging Orders & Insolvency: Prepare cases for high-level enforcement actions.
• Enforcement Agent Management: Instruct and manage external Enforcement Agents (bailiffs)
• Traced & Absconded Debt: Utilize credit reference agency software, tracing tools, and data-sharing powers to locate absconded debtors and write off or reinstate uncollectible debt.

Job description

Essential Employment is recruiting a Council Tax Recovery Officer for a remote role with a PAYE contract. You will handle billing and systems administration, exemptions, and recovery processes while supporting residents with flexible debt solutions.

Responsibilities include pursuing arrears via reminders and court actions, negotiating Direct Debits, and coordinating with enforcement agents. The role offers £22.05 per hour PAYE on a full-time temporary basis.