Council Tax Account Officer - Slough

Eden Brown Synergy; Slough; Vor Ort; GBP 27.000 - 38.000; Vollzeit

Zusammenfassung

Eden Brown Synergy is seeking a Council Tax Account Officer in Slough to join the council tax team and handle billing, queries, and support residents.

You will manage a caseload from first contact through to summons stage, ensuring accurate accounts, minimising arrears and maximising collection in line with legislation and council policy.

Aufgaben

• Provide clear and accurate advice to residents and customers on Council Tax billing and collection.
• Manage a caseload of enquiries from initial contact through to summons stage, resolving issues end-to-end across billing and recovery processes.
• Maintain accurate customer accounts, minimise arrears and maximise Council Tax income collection.
• Process day-to-day Council Tax billing work, including occupations, vacations, and liability changes.
• Apply and review discounts, exemptions, and disregards in line with legislation and council policy.
• Issue bills, reminders, and statutory notices.
• Balance accounts, arrange refunds, and progress write-offs with full justification.
• Use council systems (including MRI Revenues & Benefits) to update records and make liability decisions.
• Interpret relevant legislation and case law to determine Council Tax liability.
• Collate, scan, index, and record correspondence and evidence within the electronic document management system.
• Trace customers who have moved or absconded and update accounts with new information.

Jobbeschreibung

As a Council Tax Account Officer, you will be a key point of contact for Council Tax billing and collection queries, providing clear and accurate advice to residents and customers.

You will manage a caseload of enquiries from initial contact through to summons stage, resolving issues end-to-end across billing and, where appropriate, recovery processes.

The role is focused on maintaining accurate customer accounts, minimising arrears, and maximising Council Tax income collection.

You will also be required to process day-to-day Council Tax billing work, including occupations, vacations, and liability changes.

Apply and review discounts, exemptions, and disregards in line with legislation and council policy.

Issue bills, reminders, and statutory notices.

Balance accounts, arrange refunds, and progress write-offs where appropriate with full justification.

Use council systems (including MRI Revenues & Benefits where applicable) to update records and make liability decisions.

Interpret relevant legislation and case law to determine correct Council Tax liability.

Collate, scan, index, and accurately record correspondence and evidence within the electronic document management system.

Trace customers who have moved or absconded without paying and update accounts with new information.

Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.