Corporate Support Assistant

Bridgend County Borough Council; Bridgend; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Bridgend County Borough Council's ICT Department is seeking a Corporate Support Assistant to provide ICT hardware and software support to users across all directorates. You will help in the smooth running of the Support function, resolve basic technical issues, log incidents, and escalate where necessary, while maintaining a strong commitment to customer service and a professional, courteous approach.

The role requires an NVQ Level 3 in ICT or proven experience in an ICT support team, plus a

Qualifications

• NVQ Level 3 qualification in ICT, or equivalent experience in ICT support.
• Ability to demonstrate competence in ICT support team environment.
• Valid driving licence is required.

Responsibilities

• Provide ICT hardware and related software support to users across all directorates.
• Assist in the smooth running of the ICT Support function.
• Maintain a customer-focused approach in all dealings.

Skills

ICT hardware and related software

Customer focus

Education

NVQ Level 3 in ICT

Job description

Corporate Support Assistant (Internal Only)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Job category/type ICT

Date posted 24/09/2026

Job reference 19167

37 hours per week

Bridgend County Borough’s ICT Department is committed to providing a customer led information technology service. Our aim is to exhibit continuing improvement in all its activities by concentrating on meeting the business needs of its customers by means of appropriate investment in technology and staff.

Working under the guidance of the Support Team Leader you will provide ICT hardware and related software support to users across all directorates of the Council. You will help in the smooth running of the Support function and will need to be customer focused.

You will possess an NVQ Level 3 qualification in ICT, or the ability to demonstrate competence through experience of working in an ICT Support Team environment.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

A valid driving licence is requirement for this post.

The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.