ICT Helpdesk & Support Assistant — Hybrid

Bridgend County Borough Council; Bridgend; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Bridgend County Borough Council's ICT Department is seeking a Corporate Support Assistant to provide ICT hardware and software support to users across all directorates. You will help in the smooth running of the Support function, resolve basic technical issues, log incidents, and escalate where necessary, while maintaining a strong commitment to customer service and a professional, courteous approach.

The role requires an NVQ Level 3 in ICT or proven experience in an ICT support team, plus a

Qualifications

• NVQ Level 3 qualification in ICT, or equivalent experience in ICT support.
• Ability to demonstrate competence in ICT support team environment.
• Valid driving licence is required.

Responsibilities

• Provide ICT hardware and related software support to users across all directorates.
• Assist in the smooth running of the ICT Support function.
• Maintain a customer-focused approach in all dealings.

Skills

ICT hardware and related software

Customer focus

Education

NVQ Level 3 in ICT

Job description

Bridgend County Borough Council's ICT Department is seeking a Corporate Support Assistant to provide ICT hardware and software support to users across all directorates. You will help in the smooth running of the Support function, resolve basic technical issues, log incidents, and escalate where necessary, while maintaining a strong commitment to customer service and a professional, courteous approach.

The role requires an NVQ Level 3 in ICT or proven experience in an ICT support team, plus a