Service Support Administrator

Cyngor Sir Ceredigion County Council; Aberaeron; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid Working

Flexi-time

Job summary

Cyngor Sir Ceredigion County Council is seeking a Service Support Administrator to join the Corporate Service Support Team, providing administrative support to the Public Protection and Licensing teams. The postholder will help ensure compliance with legislation and deliver excellent customer service to residents, businesses and partner organisations.

The role requires 5 GCSEs including English and Maths, strong IT skills (Word, Excel and Outlook) and experience with ICT systems such as WCCIS,

Qualifications

• 5 GCSEs or equivalent, including English & Maths at grade C or above, or equivalent experience.
• Strong IT skills, including Word, Excel and Outlook, and experience using ICT systems (e.g. WCCIS, Insight, Clic, Tascomi).
• Able to manage competing priorities and deadlines.
• Excellent organisational skills and attention to detail.
• Excellent written and verbal communication, with ability to build relationships.

Responsibilities

• Maintain and update electronic and paper records, databases and case management systems to ensure accuracy and compliance.
• Act as a key contact and respond to enquiries relating to the service and records.
• Provide administrative support in processing licenses, applications, permits, registrations and related documentation.
• Prepare and distribute reports, letters, agendas and minutes.
• Support the coordination of inspections, hearings, meetings and appointments.
• Provide general administrative support alongside other officers.
• Ensure compliance with legislation, policies, health and safety, and information governance.

Skills

IT skills

Communication skills

Prioritisation

Education

5 GCSEs including English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WCCIS

Insight

Clic

Tascomi

Job description

Salary

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

About the role

A full‑time opportunity has arisen to join the Corporate Service Support Team. The team provides administrative support to all aspects of the authority, however this role as a Service Support Administrator will primarily be providing administrative support to the Council’s Public Protection and Licensing teams. The postholder will play a key role in supporting the effective delivery of services across the Council’s public protection function and obligation, ensuring compliance with statutory requirements and delivering excellent customer service to residents, businesses and partner organisations.

• Maintain and update electronic and paper records, databases and case management systems and related records to ensure accuracy and compliance.
• Act as a key point of contact and respond to internal and external enquiries relating to the service, its information and records.
• Provide administrative support in the processing of licenses, applications, permits, registrations and related documentation in accordance with legislation, policies and procedures.
• Prepare and distribute reports, letters, notices, meeting agendas, minutes and other service documentation.
• Support the coordination of inspections, investigations, hearings, meetings and appointments.
• Provide general administrative support alongside other Service Support Officers.
• Ensure compliance with relevant legislation, council policies, health and safety requirements, and information governance standards.
• Contribute to service improvement initiatives and support the implementation of new processes and systems.

About the Candidate

We are seeking an enthusiastic and proactive individual, with a genuine desire to contribute to the effective delivery of the Council’s Public Protection and Licensing services. The successful candidate must meet the following criteria:

• 5 GCSE or equivalent, including English & Maths at grade C or above or has equivalent experience, with a background in administrative or service support roles.
• Has strong IT skills, including Microsoft Word, Excel and Outlook, and technical experience of using ICT systems (e.g. WCCIS, Insight, Clic, Tascomi, etc.).
• Is adaptable and able to manage competing priorities and deadlines.
• Demonstrates excellent organisational skills and attention to detail.
• Communicates effectively in writing and verbally.
• Can build excellent working relationships with internal colleagues.
• Has a sound understanding of administrative processes.

Our Offer

• Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location although the needs of the role will require regular office‑based attendance.
• Flexi‑time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.

Interviews will be held: Week commencing 17/08/26.

For further information please contact: Keith Dale [e-mail]

Note: We reserve the right to extend the application closing date.