Corporate Receptionist - Glasgow

Chartwells Independent; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee assistance program

Digital GP services

Learning & development

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is seeking a warm, professional Corporate Receptionist to join our Glasgow office on a 12-month fixed-term contract. You will be part of a close-knit on-site team, handling inquiries in person, by phone, and email while maintaining top-tier service standards.

The role requires strong communication, a customer-focused approach, and the ability to work 40 hours per week Mon-Fri. UK address vetting will apply as part of the onboarding process.

Qualifications

• Experience delivering high-quality guest or client interactions.
• Strong verbal and written communication.
• Ability to build rapport with internal, external, and VIP stakeholders.

Responsibilities

• Deliver a seamless and welcoming experience for clients, guests and colleagues.
• Handle enquiries in person, by phone and email with professionalism.
• Maintain knowledge of building/facilities to assist visitors.
• Coordinate on-site events and client activities.
• Oversee reception area presentation and upkeep.
• Support travel bookings, meetings, and gift arrangements.

Skills

Customer service

Communication

Interpersonal skills

Job description

We are looking for a warm, professional, and people-focused Corporate Receptionist to join the Rapport family at our client’s stunning offices in the heart of Glasgow. You will be part of a close-knit on-site team of 4, supported by a wider network of 29 receptionists across the UK who share knowledge and passion for delivering exceptional guest experiences.

The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.

If you thrive on making every interaction memorable and love being the welcoming face of a dynamic workplace, this could be the perfect fit for you.

Type of contract

Full-time, 12 Month Fixed-Term Contract

Hours

40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM)

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver a seamless and welcoming experience for all clients, guests, and colleagues, ensuring every interaction reflects Rapport’s high service standards.
• Confidently manage reception duties, including handling enquiries in person, by phone, and via email with professionalism and efficiency.
• Maintain in-depth knowledge of the building and facilities to provide accurate information and assistance to visitors.
• Coordinate and support the smooth delivery of on-site events and client activities.
• Take pride in the presentation and upkeep of reception areas, ensuring they always reflect a professional and inviting environment.
• Collaborate with partner teams across the business to uphold a cohesive, "one team" approach to service delivery.
• Oversee key administrative tasks such as meeting room and travel bookings, invoice processing, and gift arrangements.
• Provide a welcoming and well-organised induction experience for new starters, supporting them on their first day.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be energetic, proactive, with great attention to detail, can-do attitude and ambition to learn and grow.
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do.
• Embrace change, lead by example, and empower others through a consistently positive approach.
• Have a desire to be part of a winning team, where you can truly make a difference.
• Have excellent communication skills, written and verbal.
• Display excellent personal presentation and interpersonal skills.
• Ideally, have at least one year of experience in customer service corporate, five-star luxury hotel environment, or premium airlines.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.