Corporate Receptionist - 8 hours

Chartwells Independent; Greater London; On-site; GBP 6,000 - 7,200; Part time

Benefits offered by this job

Discounts (travel & groceries)

Life assurance

Contributory pension

Wellbeing programs

Employee Assistance Program

Digital GP services

Learning & development opportunities

WOW Awards

Job summary

Rapport Guest Services is seeking a Corporate Receptionist to join the London team. You will oversee front-of-house on the ground floor, greet visitors, coordinate check-ins, and handle administrative duties across multiple buildings in a dynamic, customer-facing environment.

The role requires strong English communication, a professional demeanour, and the ability to work as part of a larger team with a rota-based hours pattern.

Qualifications

• Excellent English communication skills.
• Ability to greet visitors and manage check-ins.
• Experience in luxury/corporate reception is a plus.

Responsibilities

• Deliver a warm and professional welcome to every guest and reflect brand standards.
• Understand building facilities to advise guests and assist with navigation.
• Pre-register guest details accurately and verify information for arrivals.
• Follow up on bookings with missing information to ensure smooth check-in.
• Handle enquiries via in-person, phone or email with prompt, courteous responses.
• Provide operational support across buildings as needed.

Skills

Front-of-house

English proficiency

Customer service

Organisational skills

Job description

We are looking for a Corporate Receptionist to join our Rapport team, based in London. You'll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role.

You will be working alongside a team of 4 Receptionists across 2 buildings. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.

Type of contract:Part-time, Permanent

Hours: 8 per week (Fridays, shift rota basis between 7:30 AM-5:30 PM with flexibility as per business needs)

Salary:£6,774 per annum

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from the moment they arrive. All interactions should consistently reflect the standards and values of the brand.
• Maintain a thorough understanding of the building’s facilities and services in order to confidently advise, direct, and assist guests with any queries or navigation within the premises.
• Ensure that all guest and attendee details are accurately pre-registered in the system.
• Proactively follow up on any bookings missing names or key information to ensure a smooth arrival process on the day.
• Handle all enquiries and service requests in a timely, courteous, and efficient manner, whether received in person, over the phone, or via email, providing clear and helpful responses in line with professional standards.
• Provide operational support across various buildings as needed, adapting to changing demands and maintaining a consistent level of service and professionalism throughout each location.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Have an excellent command of English, verbal and written.
• Be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can-do attitude.
• Have the ability to work independently and as part of a large team.
• Display excellent personal presentation and interpersonal skills.
• Have passion to deliver excellent guest service in everything that they do.
• Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.