Front of House Coordinator

Rapport Guest Services; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Contributory pension

Wellness programs

WOW Awards

Paid day off

Job summary

Rapport Guest Services is hiring a Front of House Coordinator to join a small team at a prestigious City of London site. This full-time, permanent role offers 40 hours per week on a shift rota between 7 AM and 7 PM with flexibility to meet business needs.

The position requires delivering excellent guest service to employees and visitors, maintaining high standards of professionalism, and collaborating with senior staff to manage daily front-of-house operations.

Qualifications

• Experience in customer-facing roles or front-of-house environments.
• Strong communication and interpersonal skills.
• Excellent command of English, both speaking and writing.

Responsibilities

• Provide high-level service to employees and visitors at client site receptions.
• Deliver a warm welcome and professional acknowledge guests per procedures.
• Maintain awareness of business activity and building facilities; inform team of updates.
• Handle enquiries in person, by phone, or email promptly and professionally.
• Communicate clearly with peers and management; document issues with detailed emails.
• Report maintenance faults and cleaning requests to helpdesk; monitor progress and escalate as needed.
• Work as part of a team, follow instructions from seniors and colleagues to complete daily tasks.
• Ensure cleanliness and safety standards; contribute to a safe working environment.

Skills

Customer service

Interpersonal skills

English proficiency

Attention to detail

Positive attitude

Team player

Job description

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team of 2 at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)

Salary: £33,700 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
• Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
• Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
• Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment).
• Be enthusiastic with integrity, a can-do attitude, and great attention to detail Possess passion about delivering great service and taking responsibility for the contribution to the team
• Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.