Receptionist

Chartwells Independent; London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Uniform

Discretionary bonus

Free gym membership

Complimentary lunch

Wellness programs

Job summary

A leading hospitality service provider in London is seeking a Corporate Receptionist to manage front-of-house operations and ensure excellent service for visitors. The ideal candidate should have a proactive attitude and at least one year of relevant customer service experience in a luxury or corporate setting. This full-time position offers a competitive salary and various benefits, including discounts and a contributory pension scheme.

Qualifications

• At least one year of customer service experience in a similar role within a luxury hotel or corporate environment.
• Excellent verbal and written communication skills.
• Proactive attitude and ability to build rapport with stakeholders.

Responsibilities

• Welcome guests and manage front-of-house operations.
• Coordinate a complex meeting room diary.
• Liaise with internal teams for seamless service delivery.
• Maintain reception area to high standards of cleanliness.

Skills

Customer service

Communication skills

Attention to detail

Job description

Do you want to be part of an award-winning team? The winners of Strong Together in 2023, 2024 and 'Front of House Team of the Year' at the Cateys 2024 never stop growing.

We are looking for a Corporate Receptionist to join our creative team and support us delivering the excellent service we are known for, in two client buildings based near Green Park/Piccadilly Circus/ St. James's Park.

The Corporate Receptionist will be the first point of contact for visitors, staff and a key component in ensuring seamless service delivery within the office environment.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis 8 AM - 6:30 PM, with flexibility as per business needs)

Additional benefits: Uniform, discretionary bonus, free membership to our in-house gym, complimentary lunch in our staff restaurant, and other exciting benefits given by the Client to reward our efforts

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Welcoming guests and managing front-of-house operations, including switchboard duties and visitor enquiries
• Coordinating a complex meeting room diary, including AV/IT setup and catering arrangements
• Liaising with internal teams such as secretarial, catering, IT/AV, and facilities to ensure seamless service delivery
• Maintaining the reception area and meeting rooms to high standards of cleanliness and presentation
• Handling mail, deliveries, and couriers, including franking, invoice checks, and distribution
• Managing administrative tasks such as taxi bookings, contractor access, and security pass issuance
• Supporting building and facilities operations, including reporting and following up on maintenance issues

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Possess a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive with a "can-do" attitude, flexible, and adaptable, with great attention to detail, and ambition to go the extra mile
• Understand the demands of working in a prestigious corporate environment, and the importance of the Receptionist role
• Be highly professional and stay calm under pressure, with a creative mindset and passion to grow
• Take pride in providing a first-class service, with a strong customer service ethic
• Possess excellent communication skills, verbal and written
• Ideally, have at least one year of customer service experience in a similar role within a luxury hotel, premium airline, or corporate environment

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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