Dedicated Network Receptionist

Chartwells Independent; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Life assurance

Pension scheme

Wellness programs

Employee assistance

Digital GP

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is hiring a Dedicated Network Receptionist for the 40 Leadenhall building in London. You will join a Network team to provide high-quality front-of-house service to visitors, clients and occupiers, with the flexibility to cover multiple environments across London and the M25.

This full-time role involves a 40-hour week (Mon-Fri, 7 AM–9 PM shifts) and the opportunity to be an ambassador for both Rapport and our client, delivering a welcoming and professional guest journey

Responsibilities

• Deliver a warm, professional and consistently high standard of service to all visitors, clients and occupiers.
• Manage the reception desk and visitor check-in process efficiently, ensuring a seamless and welcoming arrival experience.
• Maintain a polished, organised and inviting reception environment at all times.
• Support day-to-day front-of-house operations, responding proactively to guest and client needs.
• Uphold all building procedures, service standards and client expectations consistently.
• Work collaboratively with Security, building teams and occupiers to ensure a smooth and professional guest journey.
• Respond confidently to queries, requests and unexpected situations with professionalism and clarity.
• Act as a professional ambassador for Rapport and the client, representing both brands to the highest standard.

Job description

Join Rapport as a Dedicated Network Receptionist. Be part of a team dedicated to creating an exceptional guest experience at 40 Leadenhall. Our Guest Services team plays a key role in ensuring every visitor, client and occupier receives a welcoming, professional and seamless experience from the moment they arrive.

This position would suit someone who thrives in a busy, professional environment and is confident taking ownership of a reception desk independently. You will be responsible for delivering a consistently high standard of service while creating a positive and memorable experience for everyone who visits the building.

You will join our Network team assigned to one client, with the flexibility to transition back into the wider Network Team when required. In these periods, you will step into the role of a Corporate Mobile Receptionist, supporting our teams and client portfolio across London and the M25. This offers variety, exposure to multiple workplaces and the opportunity to deliver exceptional service across different environments.

Type of contract:Full-time, permanent

Hours:40 per week (Monday-Friday; shift rota basis between 7 AM and 9 PM)

Salary:£32,960 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Deliver a warm, professional and consistently high standard of service to all visitors, clients and occupiers.
• Manage the reception desk and visitor check-in process efficiently, ensuring a seamless and welcoming arrival experience.
• Maintain a polished, organised and inviting reception environment at all times.
• Support day-to-day front-of-house operations, responding proactively to guest and client needs.
• Uphold all building procedures, service standards and client expectations consistently.
• Work collaboratively with Security, building teams and occupiers to ensure a smooth and professional guest journey.
• Respond confidently to queries, requests and unexpected situations with professionalism and clarity.
• Act as a professional ambassador for Rapport and the client, representing both brands to the highest standard.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring a polished, professional and welcoming presence to every interaction, ensuring an exceptional guest and client experience.
• Communicate confidently and build strong relationships with visitors, clients, occupiers and colleagues across all levels.
• Demonstrate proactive organisation and attention to detail, using quieter periods effectively and maintaining consistently high standards.
• Show a flexible, solutions-focused and self-motivated approach, working independently while contributing positively to the wider team.
• Apply strong customer-service and communication skills with confidence in Microsoft Office and ideally experience in corporate or luxury FOH environments.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.