Corporate Mobile Receptionist - Birmingham

Rapport Guest Services; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Contributory pension

Wellness program

Learning & development

Job summary

Rapport Guest Services is seeking a Corporate Mobile Receptionist to join the Network Team in Birmingham. The role covers reception, concierge and helpdesk services across client locations, with full training provided before site assignments.

You will cover shifts on weekdays with possible overtime; travel across Birmingham, Manchester and Bristol may be required. The employer emphasizes inclusion, development, and awards for outstanding colleagues.

Qualifications

• At least 1 year of customer-facing experience in a fast-paced environment such as a five-star hotel, corporate setting or luxury venue.
• Demonstrates genuine passion for delivering exceptional guest experiences and service.
• Confident communication with excellent written and spoken English.
• Strong digital skills with proficiency in MS Word, Excel and similar software tools.

Responsibilities

• Deliver flexible front-of-house support across the Rapport portfolio, covering reception, concierge, lobby hosting and helpdesk services.
• Respond promptly to guest enquiries to ensure every interaction is smooth, efficient and positive.
• Manage incoming and outgoing calls with confidence and consistently high service standards.
• Work collaboratively with teams and partners to provide a seamless, high-quality guest journey.
• Adapt to evolving responsibilities including changes to shifts, duties or work locations.

Skills

Customer-facing experience

English communication

Teamwork

Adaptability

Tools

MS Word

MS Excel

Job description

If you thrive on variety and a fast‑paced working rhythm, our Corporate Mobile Receptionist role could be an ideal match. You’ll join our dynamic Network Team in Birmingham, a collaborative group supporting our client locations by providing seamless cover during holidays, training periods and other operational absences. Before stepping onto any site, you’ll receive full training on all systems and processes, so you feel confident and ready to succeed.

As part of an inclusive, forward‑thinking organisation, you’ll be surrounded by colleagues who value adaptability and teamwork and are committed to continuous improvement. This role suits someone who is flexible, people‑focused and enjoys thriving in a supportive, high‑energy environment.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.

Location: Birmingham based but with the opportunity to cover in locations such as Manchester & Bristol.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Deliver flexible front‑of‑house support across the Rapport portfolio, covering reception, concierge, lobby hosting and helpdesk services.
• Respond promptly to guest enquiries to ensure every interaction is smooth, efficient and positive.
• Manage incoming and outgoing calls with confidence and consistently high service standards.
• Work collaboratively with teams and partners to provide a seamless, high‑quality guest journey.
• Adapt to evolving responsibilities including changes to shifts, duties or work locations.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Flexibility when it comes to travel. Be willing to travel across Birmingham, Manchester and Bristol.
• Bring at least one year of customer‑facing experience in a fast‑paced environment such as a five‑star hotel, corporate setting or luxury venue.
• Show genuine passion for exceptional service and a commitment to delivering outstanding guest experiences.
• Communicate with confidence and demonstrate an excellent command of written and spoken English.
• Use strong digital skills with solid proficiency in MS Word, Excel and similar software tools.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.