Corporate Front Desk & Visitor Experience Lead

ISS Facility Services UK; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

ISS Facility Services UK seeks a confident Corporate Receptionist to welcome visitors and staff in a dynamic corporate setting. You will manage sign-in, issue passes, respond to inquiries, and uphold high FOH standards while delivering outstanding service.

You will handle calls and emails, provide building directions, and support meeting room bookings. The role requires discretion, adherence to SOPs, and collaboration with the Resourcing Team.

Qualifications

• Greet visitors and staff in a friendly, professional manner.
• Sign in/out visitors and issue passes in line with SOPs.
• Communicate fire procedures and safety instructions.
• Maintain high front-of-house standards and service quality.
• Handle incoming calls and emails and provide directions.

Responsibilities

• Meet and greet visitors and employees professionally.
• Ensure sign-in/out and passes are issued correctly.
• Communicate fire procedures and safety instructions to visitors.
• Maintain FOH standards and deliver excellent service.
• Handle calls and emails and provide building information.
• Maintain confidentiality and follow company policies.
• Report risks or incidents to the Line Manager.
• Assist with meeting room bookings and admin tasks.

Skills

Front of house

Visitor management

Customer service

Telephone handling

Job description

ISS Facility Services UK seeks a confident Corporate Receptionist to welcome visitors and staff in a dynamic corporate setting. You will manage sign-in, issue passes, respond to inquiries, and uphold high FOH standards while delivering outstanding service.

You will handle calls and emails, provide building directions, and support meeting room bookings. The role requires discretion, adherence to SOPs, and collaboration with the Resourcing Team.