Concierge & Guest Experience Specialist

ISS; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

ISS is seeking a proactive receptionist to manage front-of-house operations in a high-profile environment in the United Kingdom. The role involves welcoming guests, handling enquiries, and coordinating visitor registration, access passes, and meeting room bookings.

You will build strong working relationships with Security, Engineering, Management, and other teams, providing support for workplace experience activities while maintaining confidentiality and professional standards.

Qualifications

• Experience in front-of-house and reception management.
• Excellent verbal and written communication skills.
• Ability to work in a confidential environment.
• High level of Microsoft Office application knowledge.

Responsibilities

• Facilitate and implement best practice across all front of house areas while delivering a welcoming and efficient experience.
• Deliver a warm, professional, and welcoming service to customers, visitors, and colleagues.
• Act as the main point of contact for enquiries, requests, telephone calls, and general assistance.
• Manage the reception area, visitor registration process, access passes, meeting room bookings, and visitor arrivals.
• Ensure hosts are notified promptly and provide ongoing support to visitors during their time on site.
• Support meetings, events, room set-ups, and workplace experience activities, including those outside normal working hours when required.
• Build effective working relationships with Security, Engineering, Management, ISS teams, suppliers, and customer groups.
• Conduct building checks and report faults, hazards, spillages, maintenance concerns, and other site issues in line with procedures.
• Maintain accurate visitor and booking systems, complete administrative tasks, and identify opportunities to improve customer experience and workplace standards.
• ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.

Skills

Customer service

Communication

Organisational skills

Reception experience

Tools

Microsoft Office

Job description

ISS is seeking a proactive receptionist to manage front-of-house operations in a high-profile environment in the United Kingdom. The role involves welcoming guests, handling enquiries, and coordinating visitor registration, access passes, and meeting room bookings.

You will build strong working relationships with Security, Engineering, Management, and other teams, providing support for workplace experience activities while maintaining confidentiality and professional standards.