Core Money Management Customer Care Advisor – Hybrid (Temp→Perm)

Barclays; Manchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension plan

Holiday pay

Employee Assistance Programme

Staff discounts

Job summary

Barclays is recruiting for a Customer Service Advisor (Core Money Management) based in Manchester, M1 3BN. This 6-month temporary role (potential to go permanent) offers 35 hours per week and PAYE only, with training and a hybrid working model after initial onboarding.

The assignment starts with 4–6 weeks of training in the Manchester office, followed by 4–6 weeks of academy training, Monday to Friday. During the placement you will work a rotational shift from 7am–11pm, Monday-Sunday, ~35 hours

Qualifications

• Customer service experience or transferable experience.

Responsibilities

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Skills

Empathic communication

Diary management

MS Office

Team player

Written & verbal

Tools

CRM tools

Job description

Barclays is recruiting for a Customer Service Advisor (Core Money Management) based in Manchester, M1 3BN. This 6-month temporary role (potential to go permanent) offers 35 hours per week and PAYE only, with training and a hybrid working model after initial onboarding.

The assignment starts with 4–6 weeks of training in the Manchester office, followed by 4–6 weeks of academy training, Monday to Friday. During the placement you will work a rotational shift from 7am–11pm, Monday-Sunday, ~35 hours