Coordinator - Property Services

SNG (Sovereign Network Group); Ryde; On-site; GBP 24,000 - 30,000; Full time

Job summary

Sovereign Network Group (SNG) in Ryde is seeking a proactive Coordinator to join our Property Services team on a permanent basis. You will manage work orders, schedule diaries for trades staff, and liaise with residents to confirm repairs and maintenance appointments.

The role requires solid admin experience, ability to multi-task, and a strong customer-service focus. You will work closely with trade staff and stakeholders to ensure targets are met and high service standards are maintained.

Qualifications

• Solid administration experience in a busy customer-focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.
• Ability to manage own workload and stay organized.
• Strong customer service focus and confident telephone manner.
• Ability to think quickly, work under pressure, and adapt to changing priorities.

Responsibilities

• Receive work orders and schedule work diaries for trades staff.
• Liaise with trade staff and repairs colleagues to meet appointment targets.
• Communicate with residents about scheduled repairs and maintenance works.
• Provide a first point of contact within the area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks and documentation.
• Seek opportunities to improve performance and offer solutions.
• Develop strong working relationships with team members and stakeholders.

Skills

Administration

Diary management

Customer service

Scheduling

Communication

Team coordination

Problem solving

Tools

Various computer systems

Job description

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Ryde Office on a Permanent Basis.

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customer

• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

Solid experience in administration within a busy customer focused role

• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors