Coordination Centre Administrator

Rennie Grove Peace Hospice; Watford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Rennie Grove Peace Hospice is seeking an administrative support role to work within the Coordination Centre. The successful candidate will be the first point of contact for patients, families and professionals, providing kind and knowledgeable responses and escalating when needed.

The role emphasizes patient- and family-centred communication, collaboration with clinical staff, and precise data entry into clinical systems to support timely and appropriate care.

Responsibilities

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to elevate.
• Deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Work collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensure that data entry on to the clinical systems is complete and accurate.

Job description

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.

What you will do

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to elevate.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry on to the clinical systems is complete and accurate.