Coordination Centre Administrator

Rennie Grove Peace Hospice Care; Watford; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Rennie Grove Peace Hospice Care is seeking an organised administrative assistant to join the Coordination Centre team in Watford. You will be the first point of contact for patients, families and professionals, providing a kind, knowledgeable response and escalating where appropriate.

You will work with clinical colleagues and support staff to ensure patients receive timely care, and you will ensure data is entered accurately into our clinical systems, upholding confidentiality and acting as

Qualifications

• Provide high quality administrative support within a busy Coordination Centre.
• Demonstrate clear, courteous communication with patients, families and professionals.
• Maintain data integrity and confidentiality in line with policy.

Responsibilities

• Act as first point of contact for patients, families and professionals.
• Provide kind, knowledgeable responses and escalate when needed.
• Collaborate with Coordination Centre and clinical colleagues to ensure timely care.
• Ensure data entry on clinical systems is complete and accurate.
• Serve as a Rennie Grove Peace Hospice Care ambassador.

Skills

Administrative support

Customer service

Data entry

Tools

MS Office

Job description

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.

What you will do

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalation.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry on to the clinical systems is complete and accurate.
• Acting as a Rennie Grove Peace Hospice Care ambassador