Control Tower Specialist: End-to-End Logistics & KPIs

DSV - Global Transport and Logistics; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Wellbeing & Support Apps

Life Insurance

Job summary

DSV – Global transport and logistics in Bristol is seeking a dedicated Control Tower Assistant to help ensure smooth operations by addressing day-to-day irregularities and maintaining strong communication with customers and suppliers.

You will follow site SOPs, support the team, and help manage end-to-end supply chain networks, with a focus on data accuracy, KPI reporting, and compliance with security, safety, and environmental regulations.

Qualifications

• Can work under pressure with good focus and detail.
• Be flexible and adaptable.
• Possess good analytical skills.
• Logical thinking ability.
• Excellent command of English; MS Office proficiency.

Responsibilities

• Handle day to day irregularities, escalating when appropriate.
• Provide exceptional customer service, liaising with customers & suppliers.
• Support the team and complete additional tasks when required.
• Follow site SOPs and IOPs.
• Compliance with security, safety, company and environmental regulations.
• Ensure compliance with agreed SLAs.
• Manage end to end supply chain networks.
• Ensure proactive monitoring, track and trace and escalation of supply chain risks are communicated and mitigated.
• Maintain accurate and timely operational data, systems and transport records ensuring cross system data integrity.
• To understand and provide accurate data for KPI monitoring, operational reporting and performance reviews.

Skills

Work under pressure

Attention to detail

Analytical skills

Logical thinking

Excellent English

Tools

MS Office

Job description

DSV – Global transport and logistics in Bristol is seeking a dedicated Control Tower Assistant to help ensure smooth operations by addressing day-to-day irregularities and maintaining strong communication with customers and suppliers.

You will follow site SOPs, support the team, and help manage end-to-end supply chain networks, with a focus on data accuracy, KPI reporting, and compliance with security, safety, and environmental regulations.