Control Tower Specialist

Dsv Air & Sea SAU; West of England; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Car Scheme

Cycle Scheme

WeCare App

LifeWorks

Life Insurance

Job summary

DSV in Bristol is seeking a Control Tower Assistant to keep day-to-day operations running smoothly. You will handle irregularities, liaise with customers and suppliers, and ensure compliance with security, safety, and environmental rules.

The role requires attention to detail, ability to work under pressure, and proficiency in MS Office. You will support the team, follow site SOPs and IOPs, monitor end-to-end supply chains, and contribute to KPI reporting.

Qualifications

• Ability to work under pressure with strong attention to detail.
• Flexible and adaptable.
• Excellent English language skills.
• Good analytical skills.
• Proficient in MS Office.

Responsibilities

• Handle day-to-day irregularities and escalate when appropriate.
• Provide exceptional customer service liaising with customers and suppliers.
• Support the team with additional tasks as required.
• Follow site SOPs and IOPs.
• Ensure compliance with security, safety, environmental regulations.
• Monitor end-to-end supply chain networks.
• Track and trace and communicate supply chain risks; mitigate.
• Maintain accurate operational data and transport records.

Skills

Attention to detail

Analytical skills

Work under pressure

English proficiency

Tools

MS Office

Job description

At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity - and we're looking for new talent to join us.

Control Tower Assistant

Bristol

Main Purpose of the role

DSV are recruiting for a Control Tower Assistant in Bristol. This role will ensure smooth operations by handling day-to-day irregularities, liaising with customers and suppliers, and maintaining compliance with security, safety, company, and environmental regulations.

What will you be doing?

• Responsible for tasks with medium-high complexity
• Handle day to day irregularities, escalating when appropriate.
• To provide an exceptional customer service, liaising with customers & suppliers
• Provide support for their team, completing additional tasks when required.
• Follow site SOPs and IOPs
• Compliance with security, safety, company and environmental regulations.
• Ensure compliance with agreed SLAs
• Manage end to end supply chain networks
• Ensure proactive monitoring, track and trace and escalation of supply chain risks are communicated and mitigated.
• Maintain accurate and timely operational data, systems and transport records ensuring cross system data integrity.
• To understand and provide accurate data for KPI monitoring, operational reporting and performance reviews.

About You

• Can work under pressure and be focused with good attention to detail.
• Be Flexible and adaptable
• Possess good analytical skills
• Logical thinking ability
• Excellent command of the English language
• Previous knowledge and be proficient in the use of MS Office

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• In addition, we can offer access to a selection of employee benefits, such as:Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Next Steps

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.