Control Room Team Lead – Operations & Safety

CIH International Housing Group; Stafford; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Generous pension scheme

24 days annual leave

Flexible benefits scheme

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Social Impact Days

Job summary

Amey in Stafford is seeking a permanent Team Leader to coordinate day-to-day maintenance operations, lead a team of Operational Control Room colleagues, and ensure safety and performance standards are met.

Role requires managing resources, maintaining high technical standards, and delivering continuous improvement across the contract. On-site working at Stafford with 37.5 hours/week and flexible working options available.

Qualifications

• Experience leading or supervising a customer service, control room, operations centre, or highways operations team.
• Excellent communication and stakeholder management skills.
• Self-motivated and pro-active in delivering solutions.
• Ability to prioritise workloads and make informed decisions under pressure.
• Strong analytical skills with experience interpreting performance data and producing reports.

Responsibilities

• Lead, motivate and develop a team of Operational Control Room colleagues.
• Maintain high technical standards and oversee project briefings.
• Ensure team and public safety in compliance with health and safety legislation.
• Monitor team performance against contractual KPIs, SLAs, and operational targets.
• Promote a culture of continuous improvement, collaboration, and accountability.
• Liaise with stakeholders, manage records, and complete necessary documentation.
• Coordinate day-to-day maintenance operations and manage resources efficiently.
• Develop and maintain positive working relationships across the contract.
• Analyse operational data to identify trends, risks, and opportunities for improvement.
• Conduct regular one-to-one meetings, performance reviews, and team briefings.

Skills

Team leadership

Stakeholder management

Analytical skills

Communication

Decision making under pressure

Job description

Amey in Stafford is seeking a permanent Team Leader to coordinate day-to-day maintenance operations, lead a team of Operational Control Room colleagues, and ensure safety and performance standards are met.

Role requires managing resources, maintaining high technical standards, and delivering continuous improvement across the contract. On-site working at Stafford with 37.5 hours/week and flexible working options available.