Team Leader

Amey; Stafford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid work options

3 NEW: part-time option

Annual leave 24 days

Job summary

Amey is hiring a permanent Team Leader on-site in Stafford (ST16 2DH). You will lead a busy Operational Control Room team, coordinate maintenance operations, and drive safety, performance, and continuous improvement.

The role offers flexible working patterns including hybrid and part-time options within a UK-wide network. You will manage resources, develop staff, and report on KPIs while liaising with multiple stakeholders to ensure contractual targets are met and processes are well documented.

Qualifications

• Experience leading or supervising a customer service, control room, operations centre, or highways operations team.
• Excellent communication and stakeholder management skills.
• Self-motivated and pro-active in delivering solutions.
• Ability to prioritise workloads and make informed decisions under pressure.
• Strong analytical skills with experience interpreting performance data and producing reports.

Responsibilities

• Lead, motivate and develop a team of Operational Control Room colleagues
• Maintain high technical standards and oversee project briefings
• Ensure team and public safety in compliance with health and safety legislation
• Monitor team performance against contractual KPIs, SLAs, and operational targets
• Promote a culture of continuous improvement, collaboration, and accountability
• Liaise with various stakeholders, manage records, and complete necessary documentation
• Coordinate day-to-day maintenance operations and manage resources efficiently
• Develop and maintain positive working relationships across the contract.
• Analyse operational data to identify trends, risks, and opportunities for improvement
• Conduct regular one-to-one meetings, performance reviews, and team briefings

Skills

Team leadership

Stakeholder management

Health and safety

Data analysis

Performance reporting

Project coordination

Job description

Your New Role

We have a fantastic opportunity for a permanent Team Leader to join our vibrant, inclusive community that celebrates our differences and makes a real impact across the UK. This role will be carried out on site in Stafford (ST16 2DH).

Requisition ID: 12657

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have opportunities to work with our Staffordshire County Council team by coordinating day-to-day maintenance operations and managing resources efficiently. The standard hours of work are 37.5 hours per week, Monday – Friday. We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.

What You Will Be Doing

• Lead, motivate and develop a team of Operational Control Room colleagues
• Maintain high technical standards and oversee project briefings
• Ensure team and public safety in compliance with health and safety legislation
• Monitor team performance against contractual KPIs, SLAs, and operational targets
• Promote a culture of continuous improvement, collaboration, and accountability
• Liaise with various stakeholders, manage records, and complete necessary documentation
• Coordinate day-to-day maintenance operations and manage resources efficiently
• Develop and maintain positive working relationships across the contract.
• Analyse operational data to identify trends, risks, and opportunities for improvement
• Conduct regular one-to-one meetings, performance reviews, and team briefings

We Want To Hear From You If You Have

• Experience leading or supervising a customer service, control room, operations centre, or highways operations team.
• Excellent communication and stakeholder management skills
• Self-motivated and pro-active in terms of delivering solutions
• Ability to prioritise workloads and make informed decisions under pressure
• Strong analytical skills with experience interpreting performance data and producing reports

We welcome applications from a diverse range of candidates. If you have most but not all of these skills and experiences, we encourage you to apply, and we will provide you with development or training to support you.

What We Can Offer You

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some Of Our Benefits Include

• Exceptional personal development, training and progression plans, designed to allow you to shine in your career, all in line with your personal ambition
• Competitive salary and compensation
• Generous pension scheme, with extra contributions from Amey
• 24 days annual leave, plus bank holidays
• Flexible benefits scheme, including the option to buy additional annual leave and insurance benefits, Cycle2Work scheme and access to discounted gym membership
• Our Save with Amey programme gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Two Social Impact Days each year, for volunteering and fundraising opportunities

Who we are

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

What We Do

We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website amey.co.uk/careers

Application Guidance

We constantly evolve how we work to reflect the different needs and backgrounds of our employees.

Diversity and Inclusion

We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruiter for this role, at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.